Justin Smith | Page 18

Great Service Everyone was extremely helpful, from sales rep to service. The staff went above and beyond to meet the needs of customer. Look forward to continue t Everyone was extremely helpful, from sales rep to service. The staff went above and beyond to meet the needs of customer. Look forward to continue to have this type of service in the future. More

by PAULMORLIER Verified Customer Verified Customer

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The services provided was excellent The rating given was well deserved because of the excellent service I received. I will be sure to recommend others to take advantage of the service b The rating given was well deserved because of the excellent service I received. I will be sure to recommend others to take advantage of the service being offered. More

by THAYNES1 Verified Customer Verified Customer

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work for business very low key, no excessive emails-just good communications a well trained sales staff and management who make deals work if its is in reason the very low key, no excessive emails-just good communications a well trained sales staff and management who make deals work if its is in reason the deal will happen More

by RSABOLYK Verified Customer Verified Customer

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From Bimmer to Buick! I traded in my 2008 BMW for a 2018 Buick Envision (Certified Pre-Owned) with tons of the proverbial Bells & Whistles! Vincent Ficarra worked out a fa I traded in my 2008 BMW for a 2018 Buick Envision (Certified Pre-Owned) with tons of the proverbial Bells & Whistles! Vincent Ficarra worked out a fair deal on paper before I ever got to the dealership! You know he has your best interest at hand. Once there I had the pleasure of having Justin Smith showing the Buick's buttons, buzzers & back-up camera. Justin accompanied me on my test drive and it was like a tiny road trip with a best bud! Justin is super knowledgeable of everything the vehicle contained and it's capabilities. Even after signing the mile high stack o' papers that goes with purchasing a vehicle, Justin asked if there was anything he needed to go over & made sure my phone was paired to the Buick before I left! Britt Strain was the man with the paperwork! He went over things & even took the time to check one more finance option before I ever began signing. Britt too, was also like having a conversation with an old friend. Purchasing a vehicle can be very intimidating for some women. I went to Rainbow and was treated like family. The guys there are all awesome! More

by TERRITMC Verified Customer Verified Customer

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Rear tail lights and battery I made an appointment for 9 am on Tuesday July 16, 2019 and checked in by 9:15. I left my car there to have the rear tail lights checked, the tire pre I made an appointment for 9 am on Tuesday July 16, 2019 and checked in by 9:15. I left my car there to have the rear tail lights checked, the tire pressured indicator checked, and the battery checked. I also requested an oil change and tire rotation. My car was not ready by 5 pm. If fact when I called at 4:30 they had not even worked on it. I believe they worked on cars of customers that were waiting because the waiting room was full. They called the next morning by 8 am to tell me what service was needed. I authorized the service and my car was ready by 10 am. I was disappointed my car was not ready on the same day. There have been other times when my car was not ready because they were waiting for a part. But I was always called and offered a rental. I should have been called this time too. But I would think making an appointment would assure your car being looked at the same day. More

by DSKAVANAUGH Verified Customer Verified Customer

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Great experience Great service and friendly staff! Justin was very helpful and answered all of our questions. We would definitely recommend anyone looking for a new ve Great service and friendly staff! Justin was very helpful and answered all of our questions. We would definitely recommend anyone looking for a new vehicle to check them out! More

by JODAREDEVIL21 Verified Customer Verified Customer

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First GMC They made getting my first GMC a very easy and handled all my paperwork with professionalism. Found the truck I wanted and delivered it to my work ca They made getting my first GMC a very easy and handled all my paperwork with professionalism. Found the truck I wanted and delivered it to my work can’t say enough about the treatment More

by 1MPROUDDAD Verified Customer Verified Customer

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My experience From the time I walked into the dealership everyone was so kind and ready to help. When I ask for Justin he came very fast and started helping me with From the time I walked into the dealership everyone was so kind and ready to help. When I ask for Justin he came very fast and started helping me with my new car. He and several others offered me and my family with me drinks and food and snacks. Justin made the whole experience very good. He explained to me all about my car. Answered all questions I had. It was a GREAT buying experience. All the way to the end. More

by JPLAISA486 Verified Customer Verified Customer

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Excellent service and communication Vince, Joe and Fred are always excellent and very helpful. All the rest of the staff are friendly and kind . I appreciate how they make it so convenie Vince, Joe and Fred are always excellent and very helpful. All the rest of the staff are friendly and kind . I appreciate how they make it so convenient More

by GOFISHDMW Verified Customer Verified Customer

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My sales guy Justin was awesome,. My sales guy Justin was awesome but the finance guy got one over one me. I was in town with a tight window and Justin did everything I requested but w My sales guy Justin was awesome but the finance guy got one over one me. I was in town with a tight window and Justin did everything I requested but when I got in to sign my papers with Bret it was all done on an I Pad and I missed the $495.00 auto guard until I got back to Texas. When I called Bret to question what the charge was for he said that it was beneficial to people that live local as it was a tire warranty & glass etching that might possibly save me some me money on my insurance. He stated that Justin should have told me about it, they say the money in car sales is made in the finance department and I know why now. Bret said that they place this charge on every vehicle they sell, being that I live in Texas and they knew that I would not be able to take advantage of the program as it is only applicable if you take the vehicle back to them to service. why charge me for it? More

by TPOWELL6 Verified Customer Verified Customer

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