Justin Smallfield | Page 3

WATCH THE FINAL NUMBERS…MAKE SURE THEY ARE WHAT YOU AGREED ON: Worked a deal with sales on a New 2023 Traverse Premier all done via email so I would have proof of the deal. I drove the 45 mins to thi AGREED ON: Worked a deal with sales on a New 2023 Traverse Premier all done via email so I would have proof of the deal. I drove the 45 mins to this location because they had the best price. I was warned by another dealership that the price was going to change when I got there. I laughed and thought he was just being bitter because I was going there for $800 more off. When I arrived the salesman met me outside by the vehicle we talk a little then went inside to his desk. At this time he showed me two papers from finance about payments. I told him these were very confusing and I didn’t understand them there were no interest rates just monthly payments and not for the amount I was going to put down. He said not to worry that finance would answer any of my questions. He then told me that I would get a survey in a couple days and if I didn’t give him a 10/10 that it was a fail and would count against him. When walking over to the waiting area I even joke with the salesman at Belzer about the other dealerships comment that the price would change and he said yeah we are a lot lower than other dealers. After sitting for a few minutes the business manager pulled me in to go over payments this is when I realized the price quoted in emails has now changed by close to $500 dollars. I showed the email to the business manager who stated that is not something he would handle that would be between the salesman and the sales manager. We were put back in the waiting room where they salesman came and talked to us stating when he quoted me it was the summit white color not the iridescent pearl. I showed him the email thread that I clearly stated I wanted the iridescent pearl he even sent me the information on that vehicle. I asked “what will be the price if I use the 2.1% I was $50,940.” I can’t remember the exact price he had on the sheet but it was right around $500 dollars more than what he quoted. He states that the new price was correct and that my email price was a “mistake”. I told him that I was not going to pay the extra $500 he stated he would talk to his sales manager. About 3 mins later the business manager comes in to tell me that he was there listening to the conversation between the salesman and the sales manager they will not give me the vehicle for the price quoted in the email. He stated this was a mistake and everyone makes mistakes and that they will not honor the price. They lost a sale and now believe me I will tell everyone I know to stay clear of this dealership. I truly hope this was a mistake and not a bait and switch move. I know $500 is not a lot but it is the PRINCIPLE of the situation. Please read other reviews on Car Gurus!!!! Check BBB reviews 1/5!!! More

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Best dealership I have had the pleasure of working with will buy again in the future will buy again in the future More

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The longest part was just waiting on the loan approval. Otherwise a great experience doing business with the folks at Jeff Belzers. Otherwise a great experience doing business with the folks at Jeff Belzers. More

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They worked well with me was taken care of in a timely manner. This was my second truck from them will go back manner. This was my second truck from them will go back More

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Great place to buy a vehicle. Clean showroom. Courteous people. Would definitely recommend this dealership to friends. Clean showroom. Courteous people. Would definitely recommend this dealership to friends. More

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Very easy to deal with no high pressure sales found it extremely easy to buy my truck thank you very much extremely easy to buy my truck thank you very much More

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Awesome people. . Great experience.. Would go back or recommend to anyone looking for a vehicle . Great experience.. Would go back or recommend to anyone looking for a vehicle More

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Justin was great. The experience was fast and very pleasant. Love the new truck. Great place to purchase a vehicle. The experience was fast and very pleasant. Love the new truck. Great place to purchase a vehicle. More

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everything was perfect especially Justin Smallfield's care for me and my decision to eother buy new,lease or keep current vehicle care for me and my decision to eother buy new,lease or keep current vehicle More

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Everyone at Jeff Belzer's is top notch! I purchased my car from Belzer's last fall - they have specialists to help with everything from tech to tires and more! Buying a car is usually a t I purchased my car from Belzer's last fall - they have specialists to help with everything from tech to tires and more! Buying a car is usually a terrible hassle - well, not here! It was an enjoyable and caring experience - am not kidding! Everyone I have been in contact with puts customer service first. I have always thought of Nordstrom as the gold standard for customer service - Belzer's has them beat! (No offense to Nordstom - they are still #2). Incredible cars - first-class service! More

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