Justin Santos | Page 3

I would strongly advise against using Tasca GMC in Melbourne for service. My experience with their service department has been consistently disappointing and frustrating. The staff seems indifferent t Melbourne for service. My experience with their service department has been consistently disappointing and frustrating. The staff seems indifferent to customer needs unless, of course, they're trying to upsell inflated services. Each visit has been a lesson in poor customer service, from cosmetic damage occurring during routine oil changes and tire rotations to disagreements over warranty coverage for an obvious manufacturing defect. As part of the GMC family, the dealership is accountable for these issues, yet there is no sense of responsibility from their end. Currently, I’ve been without my vehicle for 7 days due to a key tumbler issue, and despite my repeated attempts to follow up, I’ve received little communication. Service advisors only reach out when I prompt them, and even then, their updates are vague—"The tech is evaluating," or "We're waiting on parts, sorry"—with no real solutions or offers for assistance. This has been my final visit to Tasca GMC. I’ve since built relationships with a competing dealer and a local shop that prioritize their customers and show a genuine commitment to both customer satisfaction and their own company's reputation. Tasca GMC of Melbourne has failed repeatedly to meet even basic service standards. More

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Randomly stopped in looking at trucks, we are from Minnesota. Justin happened to be outside and started a conversation. Asked what we were looking for and a few hours later we were driving away wi Minnesota. Justin happened to be outside and started a conversation. Asked what we were looking for and a few hours later we were driving away with our Sierra AT4 truck. He was very knowledgeable, friendly, personable and most important, honest. He told the store of the multi generation dealership. The customer service shows he is part of a great team. I would recommend Justin Santos and Taska Buick GMC to anyone interested in a great experience! Happy from Minnesota! More

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