Justin Payne | Page 5

on 11/17/25, I brought my 2025 F-150 Platinum truck in for recall work. On 11/25/25, I had to retrieve some personal items from my truck as the repairs were more extensive than initially expected (it was for recall work. On 11/25/25, I had to retrieve some personal items from my truck as the repairs were more extensive than initially expected (it was discovered the engine required replacement). While retrieving my items, I observed several tree leaves on top of my truck indicating that it had been stored outside for some period of time. On 12/15/25, the work was complete and they brought my truck to me. There was an obvious new chip in the hood paint which was definitely not there before (I kept it in the garage and would have noticed). The dealership is now claiming no responsibility for the necessary paint repair. I said that they photographed the truck upon my delivery to them and they should look at it. They said they could not conclusively determine whether or not the chip in the paint was already there (which sounds a lot like they saw no chip in the paint previously, but simply do not want to fix their mistake). More

by OSBORNEAIA Verified Customer Verified Customer

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Thank you for the prompt courteous service. Great job as always. Will be back next time. Great job as always. Will be back next time. More

by roger.ahuja Verified Customer Verified Customer

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I had very good service. The communication with the tech could have been better for the service. The communication with the tech could have been better for the service. More

by ANITAJOHNSON1959 Verified Customer Verified Customer

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They always do a great job with our car and we love the pick up service pick up service More

by KAYLEEMARIE2019 Verified Customer Verified Customer

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Pretty good besides made an appointment for suspension work and haven't had a call back in over a year because I need a loaner. work and haven't had a call back in over a year because I need a loaner. More

by duarteoscar24 Verified Customer Verified Customer

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Everything was fast, easy, and everyone was nice and had great service skills. They were swamped, and still gave great customer care. great service skills. They were swamped, and still gave great customer care. More

by E Pool Verified Customer Verified Customer

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We were scheduled for an afternoon oil change, but when we got there we were told that it would be a 3-hour wait to start the job. Rescheduled for a (very early) morning appointment in the next week and t we got there we were told that it would be a 3-hour wait to start the job. Rescheduled for a (very early) morning appointment in the next week and the total wait time was about two hours. Service was good. More

by PTHIELOK Verified Customer Verified Customer

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No appointment got me right in did an excellent job. Didn’t try to sell me a bunch of stuff Didn’t try to sell me a bunch of stuff More

by ksmith316 Verified Customer Verified Customer

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Justin and Todd are always outstanding customer service and communication! Very much appreciated when taking care of our fleet of vans and trucks! and communication! Very much appreciated when taking care of our fleet of vans and trucks! More

by prestoprat Verified Customer Verified Customer

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Always fast and efficient repair service! Great communication throughout the entire process. I won’t got anywhere else with my Ford. Great communication throughout the entire process. I won’t got anywhere else with my Ford. More

by EXTREMEFINISHINGTOUCH Verified Customer Verified Customer

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