Justin O'Connor
Justin O'Connor at BMW of Bridgewater

Justin O'Connor | Page 27

Pre-Owned Sales Manager

BMW of Bridgewater

655 U.S. 202
Bridgewater, NJ 08807

Contact Me
4.3
274 Reviews

BMW Profiles in Achievement Recipient Gold 2018 BMW Profiles in Achievement Recipient Platinum 2017 BMW Profiles in Achievement Recipient Gold 2015 BMW Profiles in Achievement Recipient Bronze 2014

Dealership Experience

12 yrs, 11 mos

Specialties & Trainings

Finance

4.3

274 Reviews

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274 Reviews of Justin O'Connor

January 18, 2014

Dealership Rating

Justin and the sales team at BMW of Bridgewater were efficient and transparent with me during the entire buying process. With this level of comfort, I was able to conclude my purchase quickly and in a More

by jseker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 10, 2014

Dealership Rating

These high rating are applicable to Justin and to Mike. Both are hospitable, knowledgeable and professional, and I am happy to recognize their efforts. I did not find the same courtesy or knowledge when s More

by Sebastian2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Shamy

Jan 13, 2014

BMW of Bridgewater responded

Hello Sebastian2002; Thank you for your 5 star positive review of your recent experience here at BMW of Bridgewater. We truly appreciate and value the time you took to review Justin O'Connor and Mike Shamy, of our sales staff, when you purchased your car. As much as we appreciate positive feedback, we also value negative feedback so that we can continue to improve our level of customer service. Towards the end of your review, you mentioned your negative experience with Tim of Finance. Tim works with Finance on a very part-time basis. Would there be someone else that you remember working with? Would you be willing to either edit or remove this portion of your review? Thank you very much for your feedback and we look forward to a continued relationship during your BMW ownership. Enjoy the Drive! Jennifer Silva BMW of Bridgewater

Jan 14, 2014

BMW of Bridgewater responded

Hi Sebastian2002; I apologize, I don't think I was being clear. Since Tim works very few hours in Finance, and it doesn't look like he worked on your transaction. We have a Tom in Finance, however. I will be sure to elevate your feedback so that we can ensure excellent customer service is given at all times. Thank you again, Jen Silva

Jan 13, 2014

Sebastian2002 responded

Hi Jennifer, I'm not sure I understand the need to edit the review. I don't remember entirely, but I thought I clicked on "No, don't put this review.... somewhere[?]" Please clarify where this review is posted, and where it is not posted. I only created the review because I was emailed twice about it. I wasn't going to bother except I thought responding would stop the messages. Thanks.

Jan 13, 2014

Sebastian2002 responded

Hi Jennifer, I am now sending you a second response. To be truthful, I would be happier to read that Tim was trained more about customer service, rather than reading the response that his employment is a very part-time basis. That doesn't seem like any corrective action is being taken on your part, and instead your message asks me for corrective action.

December 11, 2013

Dealership Rating

By far this was the best experience I have had at any dealership. Justin O'Connor was huge in making the purchase easy and successful! He was professional and a pleasure to work with. More

by lynnruane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 05, 2013

Dealership Rating

Justin's professionalism was exceptional!!! I live in NY and was in the area and Justin made sure to offer me an EXTREMELY competitive price. The experience was smooth from start to finish and he ensured More

by Melie11420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin O' Connor

November 24, 2013

Dealership Rating

I went to the dealership with an idea of what options I wanted in the vehicle and what I wanted to spend. I worked with Justin O'Connor. Justin located a vehicle that exceeded my expectations and was wit More

by jmcgowan
Recommend Dealer
Yes

November 12, 2013

Dealership Rating

Overall the experience was good. There were some detailing issues that I noticed and the car was redetailed after I mentioned them. Also, the manager and sales person never mentioned the lack of a More

by x004673
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Shamy

November 05, 2013

Dealership Rating

It was a pleasure working with Justin. He was extremely thorough and really took the time to explain everything to me a great detail. I love the car and he made it very easy for me to make my decision to More

by joann0505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 13, 2013

Dealership Rating

This is my second purchase from this dealership. Justin O'Connor did a wonderful job helping me find the right pre-owned car and making sure it was pristine when it was delivered. I enjoyed working with Ju More

by 123psp456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 12, 2013

Dealership Rating

This was one of the easiest purchases I've ever made! No pressure at all. Justin was wonderful, I felt he was honest with me about the purchase, the car, etc. financing was easy. Mike was great. Eve More

by diannesenko55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 09, 2013

Dealership Rating

Very good experience overall. Justin was professional the process went very quick. I had a very short time period to trade in my old BMW for a new one and even with that constraint I felt like I got everyt More

by bporourke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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