Justin Mize | Page 19

Findlay Kia Las Vegas responded

Thank you for your feedback. We’re glad to hear Peter did his best to assist you, though we’re truly sorry to learn that other parts of your experience fell short and caused you extra time on the road. We’ll be reviewing this with the team to prevent similar issues, and we appreciate you giving us the opportunity to improve.

Findlay Kia Las Vegas responded

We sincerely apologize for the lack of communication about the wait time and for the frustration it caused, especially after you traveled two hours and arrived early. You deserved clearer expectations and more understanding, and I’m sorry we didn’t deliver that. We’ll be addressing this with our team so guests are better informed moving forward. We’d appreciate the chance to provide you with a smoother, more respectful experience in the future.

Findlay Kia Las Vegas responded

Hello, I want to sincerely apologize for the experience you described. What you went through is absolutely not the standard of care or workmanship we expect from our team, and I completely understand your frustration with the time, cost, and inconvenience this has caused you. We take your concerns very seriously and would like the opportunity to review what happened with your vehicle. If the oil housing and washers were installed incorrectly, that is unacceptable, and I want to make sure we address it directly with our team. While I understand you had your local mechanic make the repairs, if you had given us the chance, we would have worked to resolve these issues for you. We value your trust, and we'd like the opportunity to regain it by assisting you further. Please reach out to me directly so we can discuss what the next step might look like. 702-982-4548

Findlay Kia Las Vegas responded

Hello and thank you for your feedback. I completely understand where you’re coming from regarding wait times and accommodations. Loaner vehicles are available after a technician has diagnosed the vehicle concern and the warranty company has approved the repairs. Even then, vehicles are subject to a waitlist — and at the moment, we have about 20 guests waiting ahead. As for your comment about meal options, while we do provide a snack center, it actually includes more than just light snacks. We stock microwavable burritos, soups, and breakfast sandwiches for guests who prefer something warm. On top of that, we offer rideshare vouchers so that if a guest would like a hot meal from a restaurant, they can easily step away and enjoy one nearby while we continue working on their vehicle. We truly appreciate you sharing your concerns and suggestions, and we’ll keep working to make your visits as comfortable as possible

Findlay Kia Las Vegas responded

Thank you so much for the kind words and thoughtful feedback! 🌟 We’re glad you enjoyed the service, promotions, and extra touches like the car wash. It means a lot to know you felt well taken care of, and we look forward to seeing you again!

Findlay Kia Las Vegas responded

Thank you for the kind feedback! We’re glad Danny was friendly and kept you informed. We’ll be sure to pass along your comments, and we look forward to seeing you again!

Findlay Kia Las Vegas responded

Thank you so much for your kind words! We’re thrilled to hear that your experience at Findlay Kia has been so positive, both in purchasing and service. It means a lot to know we’re setting the standard for comfort and care. We look forward to serving you for many years to come!

Findlay Kia Las Vegas responded

Thank you for sharing your experience! We’re thrilled to hear that Peter provided such excellent, friendly, and helpful service. We’ll be sure to pass along your kind words—Justin Mize will also appreciate the mention when he’s introduced to you in the future. We look forward to taking care of your car for years to come!