Justin Marlow

I am very disappointed with my experience at Corwin Toyota of Fargo. I purchased my car about three months ago, and after only three days, the air conditioner stopped working. I drove without A/C fo Toyota of Fargo. I purchased my car about three months ago, and after only three days, the air conditioner stopped working. I drove without A/C for nearly two months before taking the vehicle back to the dealership. When I brought it in, Chris told me the air conditioning was not covered under the extended warranty I had purchased. However, after I spoke with someone in the finance department, they informed Chris that my warranty did, in fact, cover the air conditioning system. Chris then told me he would look into it and get back to me within four days. Instead, it took nearly two weeks, despite my calling countless times without being able to reach anyone. Eventually, Chris texted me saying it would cost $3,000 to repair the A/C. I then went back to the dealership to speak with someone in person. Unfortunately, I received different answers from different employees. Another staff member told me the repair would cost $5,000 instead. The manager eventually reached out to me, and when I went to the dealership, he called the maintenance manager to come in and speak with us. The manager told us he was going to drop off a customer's keys and would be right back. However, he never returned. I also have text messages documenting my communication with David Eslinger from Corwin Toyota. On September 8, David texted me stating that the parts and labor for the fuse block would be $868.18, with no diagnostic charge. I approved the repair. I then followed up because I had been calling repeatedly and could not get any information about my vehicle. David apologized for the lack of communication and acknowledged that the part had taken much longer to arrive than he expected. I explained that the repair was already way overdue and that I needed my vehicle that week. David later acknowledged that he had seen my voicemail and message but had not gotten back to me. Then, about a week later, David reached out to me again and said that he had given me the wrong information and that the actual amount I would have to pay was approximately $5,500. This was extremely frustrating because I had already been given several different prices and explanations. First I was told $3,000, then $868.18 for the fuse block, and then approximately $5,500. The constant changes in information, lack of communication, and the way my concerns were handled were extremely frustrating. I expected much better customer service after purchasing a vehicle and an extended warranty from this dealership. I am sharing my experience with the African community and others so they can be aware of my experience and make informed decisions when purchasing a vehicle. I have kept the text messages documenting these conversations. This is my personal experience, and I hope the dealership takes these concerns seriously and improves its communication, transparency, and customer service. More

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Exceptional customer service in addition to having excellent knowledge about the vehicles. Steve did a great job of explaining all the features of the vehicle and made the process feel very personal. excellent knowledge about the vehicles. Steve did a great job of explaining all the features of the vehicle and made the process feel very personal. More

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Justin was great to work with throughout the process. He was able to make sure things ran smoothly He was able to make sure things ran smoothly More

by MIDNIGHTMOON1969 Verified Customer Verified Customer

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Employees are friendly and helpful. The service is quick and efficient. We love our 4 runner! Thanks for everything. The service is quick and efficient. We love our 4 runner! Thanks for everything. More

by FAYLALEE19 Verified Customer Verified Customer

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Overall this was a decent place to buy a car. They worked with me to get me into a car. They have lots of things to please clients like a play area for kids, beverages and a comfy waiting area if They worked with me to get me into a car. They have lots of things to please clients like a play area for kids, beverages and a comfy waiting area if you are there for service of your vehicle. I would consider buying another vehicle here. More

by ALESHIAWHITE83 Verified Customer Verified Customer

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I appreciate the people that we worked with and how quick they were able to get things done. they were able to get things done. More

by KMSCHUTZ Verified Customer Verified Customer

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Great experience working with John and the team at Corwin! We’ll be back again! Corwin! We’ll be back again! More

by DKHOLT Verified Customer Verified Customer

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Justin and his team got me the vehicle I wanted transferred in quickly and it was hassle free. transferred in quickly and it was hassle free. More

by BOB@5-STARCOLLISION.COM Verified Customer Verified Customer

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After buying 5 previous vehicles I thought that would count for something. Not this time, felt I was be treated horribly. It finally took me saying this is what it will take to get the deal done and t count for something. Not this time, felt I was be treated horribly. It finally took me saying this is what it will take to get the deal done and then they said yes. They clearly didn't want to do the work to keep a previous customer. I will have to really think hard when buying my next vehicle whether I will go back to Corwin. More

by palmiscno Verified Customer Verified Customer

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I’ve been attempting to contact management about a recent service experience, but they are extremely difficult to reach. Calls were made throughout the day at 9:00am, 11:00am, 1:00pm, 3:30pm, and 4:30pm, wit service experience, but they are extremely difficult to reach. Calls were made throughout the day at 9:00am, 11:00am, 1:00pm, 3:30pm, and 4:30pm, with no one answering at any point. My service appointment was at 9:00am on Thursday, December 4th. Immediately after the visit, I called the service manager’s direct line and left a voicemail. The service manager did return the call later that afternoon around 3:30pm and left a voicemail, but after that, he was unreachable for the entire next business day. During this same two-day period, the general manager was also completely unreachable. This represents an unprofessional and unacceptable communication gap. Issue Requiring Attention: Service visits continue to result in new marks and scratches on my vehicle, which reflects poorly on Toyota’s commitment to quality and respect. The technicians repeatedly leave handprints, grease, dirt, and scratches on the doors, hood, and wheel wells. The interior is also left dirty, including the steering wheel. On this visit, the contents of my glove box were removed and left on the floor, despite my explicit request that the glove box not be accessed at all. Vehicle settings were changed without permission, including stereo and odometer settings. This falls far below the level of customer service Corwin promotes and undermines Toyota’s expectations for attention to detail and customer satisfaction. More

by m.schisel Verified Customer Verified Customer

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