Justin Lombard | Page 58

Ford Escape SE I really enjoyed the experience that I had at his dealership. Keith helped me find the perfect car for me and was patient with me as I made my first I really enjoyed the experience that I had at his dealership. Keith helped me find the perfect car for me and was patient with me as I made my first adult purchase. I was able to get a car that I didn't even think that I wanted and I don't regret my decision. I went to the dealership thinking I was going to get one model of the Ford Escape but I ended up with a different model and I wouldn't go back. When I went and did the financing I told them that I wanted to go through a certain credit union and they obliged but when I went to go sign the paperwork I felt bullied into getting an additional warranty. I kept saying no and the finance man was pushing it and would not take that for an answer. Finally after about 5 to 10 minutes of me saying "I don't think it's necessary" he listened. I was excited about making my first big purchase and he kind "brought me down." And I didn't really appreciate it. More

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Terrible Warranty Process and Customer Service Purchased a New 2016 Ford Focus SE Hatchback on 5-21-16, Don was honest and upfront and not pushy in our decision in choosing between a New or Pre-Own Purchased a New 2016 Ford Focus SE Hatchback on 5-21-16, Don was honest and upfront and not pushy in our decision in choosing between a New or Pre-Owned car, after careful consideration it was in our best interest to get a new car, was all clean and shiny and they even put a full tank of gas in it before we picked it up! Don also showed me how to sync my phone to the car and showed me how to use all the features inside and outside the car. June 22nd Edit After owning this new car for 3 weeks and having 1600 miles on it, there was a gap in my rear quarter window, also my lcd screen for the center console displayed a black screen with colored lines along with sirius not available even though you get 6 months free upon purchasing a new ford, took 8 days to fix the car, they took the dash apart to replace the lcd screen and had to replace the window 3 times or so just to get it right, got a call a couple days ago stating that the window was installed incorrectly again and that they would need to redo it, also after picking up the car today, I noticed a small dent a couple inches from the window that they replaced, told the shop manager and she didn't seem concerned at all and even told me that the window guys don't have anything that would dent the car, she said come by next week and we'll take a look at it, absolutely ludicrous then when I sign off on my car the cashier tells me I got a free car wash for my trouble, I honestly don't know If I'm dreaming or what but I'm being completely honest in this review, have pictures of the car with the lcd screen being bad and the window gap, just feel like I wasn't treated like a valued customer even though I spent a little above 20 grand to get this new car, Disgusted. More

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Honest Transaction , Great Dealership Had an amazing first time car purchasing experience , Don was extremely helpful and patient while they got me into a 2016 Ford Focus .. Aside from get Had an amazing first time car purchasing experience , Don was extremely helpful and patient while they got me into a 2016 Ford Focus .. Aside from getting the "wrong" car .. I still love this car regardless .. They will take care of you @ Sunset .. And If you're new to purchasing cars these guys will get you going without any hiccups or pressuring!!!! More

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Wonderful Service Today I purchased a new 2016 Ford F-150 from Steve Lower at Sunset Ford. I had initially contacted Steve within the past week after stopping by to lo Today I purchased a new 2016 Ford F-150 from Steve Lower at Sunset Ford. I had initially contacted Steve within the past week after stopping by to look at new trucks. I found a white F-150 with a front bench seat that was close to my needs after looking over the lot and was greeted by Steve when I walked in the door. Steve was friendly and professional. He looked over my selected vehicle, talked about it features and contrasted it with my original 1998 Ram 1500 4WD in terms of towing. He also talked through the features of the new truck. After we had talked a bit, he took the information on the truck I had seen on the lot to the manager and came back with a very good offer. I told him I was still doing my research and would be getting back with him. A day after my visit, Steve sent me an email thanking me for my visit, offering to answer any further questions I had, and telling me about Sunset Ford's Owner Advantage program. I also got an email that day from the Sales Manager, Larry Sidberry, thanking me for my interest in a Sunset Ford product and asking if they met my expectations for service. Two day ago, I got an email for the General Manager, Pete Heutel, also asking about the quality of the service I received from Sunset Ford. I replied to both managers letting them know I was happy with my interactions to date. I replied to Steve thanking him for his help and asking about vehicles in gray tones (silver or magnetic). I also asked him about a 6.5 foot bed on the super crew trucks. Steve initially replied telling me the 6.5 foot beds were limited and then called back a two days ago telling me he had three trucks (white, silver, and black) that met all of my needs: Super crew cab, 302A package, 3.5L ecoboost engine, and a 6.5 foot bed. I scheduled a visit for today and took a test drive of the silver F-150. My wife and I loved the ride and the room. The truck bed was perfect for the size I wanted to haul things. The tow package would take care of towing either an ATV trailer or a camper. We decided the silver F-150 was just what we wanted, so we returned after the test drive and told Steve we wanted to buy the truck and trade in my '98 dodge. The process went smoothly, with the financing being worked out within about half an hour by Justin Lombard. Within about an hour and a half after walking into Sunset Ford today, I drove out in a new truck that is exactly what we wanted at a price that was more than fair. Kudos to the staff at Sunset Ford and special thanks to Steve Lower. More

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LOVE my truck! I was looking for a certain kind of truck. Saw one online at Sunset... Saw it late afternoon on Saturday...Got a great deal and it was in my garage by I was looking for a certain kind of truck. Saw one online at Sunset... Saw it late afternoon on Saturday...Got a great deal and it was in my garage by Monday afternoon!! Thanks to the staff at Sunset!!! More

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Great expierence Our expierence with Keith at Sunset ford was outstandung. After an accident with my old truck, I needed a replacement. Keith was very helpful and ad Our expierence with Keith at Sunset ford was outstandung. After an accident with my old truck, I needed a replacement. Keith was very helpful and addressed any concerns and questions I hadon't about the vehicles on their lot. In the end I was able to purchase a new to me truck that perfectly fits the needs of my family. More

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Great Experience Steve our salesman was excellent, since dealing with Sunset ford for many years we have become accustomed to excellent service and the care that the s Steve our salesman was excellent, since dealing with Sunset ford for many years we have become accustomed to excellent service and the care that the staff give us. More

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Sunset did it again! Saturday 4-15-16 my wife Amy dropped our Hyundai off for an oil change at Sunset Ford off Gravois in St. Louis. She saw Cory Pupillo, the salesman th Saturday 4-15-16 my wife Amy dropped our Hyundai off for an oil change at Sunset Ford off Gravois in St. Louis. She saw Cory Pupillo, the salesman that sold us a new 2013 Escape 4-13 which we traded in 2 years later 4-15 for a used 2013 Explorer. Out of the blue she asked Cory to let her test drive a new F-150 while the Hyundai was getting the Works (BTW we really like their service team). Well, when Amy got home I was in the back yard doing some yard work and really busy. Amy said she brought a truck home from Sunset for a test drive. My immediate response was, to put it mildly, "heck no we are not buying a new truck". I checked that new truck out and told Amy I'll test drive it but we are not buying! Well once we got back to Sunset to pick up the Hyundai after the oil change I spoke with Cory. I said "why did you give my wife this particular truck to test drive?". It wasn't right, I really, really like the truck. BTW my wife was paying for the oil change while I was talking with Cory. I shot him a price where I would be happy with trade-in and all. Cory said "we can get real close to my number because they are running incentives this month on new trucks, let me see what we can do". Amy came back from service and said "what's up, you ready to go?" Cory came back just then with a price so close to what I was willing to pay I said "now you have my attention Cory". Amy was like really are you serious LOL. Well to make a long story short we bought the truck at a great price and I am so happy with it now. I used to have a 2008 F-150 which we traded in for the Escape 3 years ago and sort of regretted ever doing that. Cory Pupillo is a great salesman, Justin Lombard in finance is great to work with as is Larry Sidberry. I talked with Larry and he says "this is your 3rd vehicle you bought from Cory". I said "yeah and we only came in for an oil change on the Hyundai" Larry thought I was kidding. I told Larry I wouldn't have gotten the oil changed in the Hyundai if we were planning on trading it in, we just laughed. Lastly we were in and out with a new truck in 2 hours so the sales and finance teams are awesome. Service is always great and so is their body shop (they really know their stuff). Thanks Sunset Ford!!! More

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Mustang Convertable with ease We found a Mustang convertible that interested us on the internet. Read the very positive reviews before calling. Called and asked they hold the car f We found a Mustang convertible that interested us on the internet. Read the very positive reviews before calling. Called and asked they hold the car for us to examine until we got there. We arrived the next day as agreed. The car was well prepped as the site said, very clean car, and in very nice condition. The warranty given is great, the people were all very nice to deal with. Over all a pleasant experience to buy the car. If you drive 3 hours or so in one direction, it has to be worth the trip. Thanks, Ken and Dianne. More

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Awesome I knew what I wanted walking onto the lot. Keith was extremely helpful in getting me into the car I wanted. Buying a car from a big dealership is typ I knew what I wanted walking onto the lot. Keith was extremely helpful in getting me into the car I wanted. Buying a car from a big dealership is typically a stressful situation, but this was absolutely the opposite. Keith was straight to the point, explained every step, everything I signed. Thanks to him for all the help and now I have the car I will be excited to drive everytime I get in it! More

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