Justin Kor | Page 13

I use to be in sales, it was cut throat. I have been going to Eagle River Ford now for 5 years and won’t ever go anywhere else. In my time purchasing vehicles and servicing my vehicles I’ve had time to going to Eagle River Ford now for 5 years and won’t ever go anywhere else. In my time purchasing vehicles and servicing my vehicles I’ve had time to observe the teamwork with Rhonda, Justin, and Dave. I have worked with and have talked to those three multiple times and can’t find a negative thing about them. They work together, there so knowledgeable, and would stop what there doing to help me even if it doesn’t benefit them personally. Generally people now days don’t give positive feedback when they are well deserving and anyone who is looking for a relaxed, fun, non pushy buying environment I recommend stopping in and talking to any of those three. They are the reason I will be a customer for life! More

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I bought a used ’13 F150 here in December. I drove a couple hundred miles to get this truck because it was priced well and was exactly what I was looking for After getting home and having it a few days couple hundred miles to get this truck because it was priced well and was exactly what I was looking for After getting home and having it a few days I noticed a coolant leak (water pump) and a 4wd issue (IWE’s) both common issues. I don’t fault the dealer for not catching these issues, because in the end they stood behind their truck. After speaking with the service manager, he offered to fix the issues and gave me a new truck to drive in the meantime. They were even willing to pay for a Ford dealer closer to me to fix the problems instead of having to drive the 200 miles back to them. Absolutely A+ Customer service on their part. They could have easily left me to fix these issues on my own, since I did buy the truck ‘As Is’ and they had no obligation technically to fix anything. A used vehicle is always going to be a greater risk than a brand new truck but at least I know that if anything does go wrong with a truck this dealer sells, they’ll do what it takes to make things right. More

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Below average From sales to service just have not been happy at all. Service department always makes excuses and says it’s not their fault if something goes wrong. From sales to service just have not been happy at all. Service department always makes excuses and says it’s not their fault if something goes wrong. Sales reps don’t seem to care about the costumers More

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