Justin Frye

I want to start by saying that I have always had a great experience with the sales team. They are friendly, helpful, and professional. Unfortunately, this review is about my experience with the service depa experience with the sales team. They are friendly, helpful, and professional. Unfortunately, this review is about my experience with the service department. I brought my vehicle in for a CVT transmission fluid replacement and also mentioned that my tire pressure sensors were not working. I specifically asked for a quote to repair the sensors. When I received my bill, I discovered that I had been charged $119.95 for a "Comprehensive Systems Check and Diagnostic Testing" that I neither requested nor authorized. I had already informed them that the tire sensors were not functioning; I was simply looking for an estimate to repair them. In addition, there was a charge of $45.67 listed as "Misc Charges." When I asked about it, I was told it covered items such as rags and other shop supplies. Given the cost of the service itself, it feels like many of those overhead expenses should already be included in the labor and service charges. The end result was a bill of $655.20, primarily for a transmission fluid change and being told what I had already told them about the tire sensors. That is a very expensive service visit. What disappointed me most was not the amount itself, but the feeling that additional charges were added without my clear approval. I left feeling less like a valued customer and more like someone who had been taken advantage of. If I return in the future, I will make sure every requested service is documented in writing beforehand and that no additional work is performed without my explicit authorization. I hope management reviews these practices because transparency and customer trust are important, and this experience did not reflect either. More

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