Justin Cosby

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Hi, we really appreciate the recognition for David and our finance team. We’re glad you had a great experience with Walt Massey CDJR Fiat.

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Hi, we’re glad you are satisfied with your purchase at Walt Massey CDJR Fiat. We appreciate the kind words about our representatives and service!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Hi, we’re glad you found the team at Walt Massey CDJR Fiat friendly, though we understand your concerns about the cost and the hood prop rod not being secured when you got home. We appreciate you sharing these details, as they help us understand where we can make the service experience better.

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Hi, I am glad the team at Walt Massey CDJR Fiat kept you in the loop throughout your visit. Clear communication makes such a difference, especially when there are questions or concerns along the way. It is great to know they stayed on top of things for you. Thank you for trusting us with your car's service needs.

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Getting you back on the road ahead of schedule is exactly the kind of service we aim to provide! We're glad our team was able to complete the recall on your Jeep quickly and have you in and out in about 30 minutes. We appreciate you trusting Walt Massey with your vehicle and look forward to taking care of you again!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Clear explanations are an important part of providing great service, and we’re glad our team made sure you understood everything being done to your vehicle. We appreciate your trust in Walt Massey and are happy to hear you’ll be bringing your vehicle back to us. We’ll be ready to take care of you next time!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

It sounds like our entire service team worked together to make your visit as smooth as possible! We're glad the technician, parts manager, and service manager were proactive and made sure everything was handled efficiently. We appreciate you choosing Walt Massey and look forward to taking care of you again!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing your experience! We're so glad to hear our team took the time to look into your service plan and provide the helpful, personalized service you deserved, especially while you were away from home. It's wonderful to know you felt welcomed and well taken care of throughout your visit. Thank you for choosing Walt Massey. We truly appreciate your business and look forward to serving you again whenever you need us!