Julie Carter

I had bought a 2019 chevrolet malibu last year with only 5 miles on it. A year and two months later I had to have service on my car because I was driving down a hill and my brakes went out on me. So I calle 5 miles on it. A year and two months later I had to have service on my car because I was driving down a hill and my brakes went out on me. So I called jake sweney and told them and they had my car towed there. They give me a rental car and ld me my car was still warranty and they would it. So I was happy with that. The next day they called and told me my oil was sluggished and they asked me where I was getting oil changes and I told them they did my last oil change and before that i had 3 othere oil from my licensed mecanic and he has on private shop. I had to send documention that I was getting oil changes and I had to have my mecanic call up to jake sweeney verify documentation. They told me they was not going to honor my warranty because they didnt believe my mecanic wasn't using the right oil and he was using 5w-30 full sythentic. That is when I had call general motors and they to investigate the situation. I only had 17,571 miles on my car. I had have my towed somewhere else and get fixed. Then they told me my rar would be free and since they didn't honor the warranty i had to pay 200 dollars eventhough I had paper that they give me stating it be free rental. They said it wasn't because of the warranty. In my opinion I wouldn't another car from them and I would recommend anyone to get there car fixed from htem. It was a very stressful situation and I had to miss a couple days from work. Customer service horrible and ruse and nasty. They also told me that was my engine was bad and I would need another engine. How could i need a new engine if i only had 17,500 miles on my car. More

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Julie Carter I recently stopped in to look at a used truck an spoke to Julie who helped me get a 2018 Malibu instead! She helped with every aspect..very thoughtful I recently stopped in to look at a used truck an spoke to Julie who helped me get a 2018 Malibu instead! She helped with every aspect..very thoughtful, kind an helpful! Would totally recommend anyone to stop an talk with her! More

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