Even though I don't drive a subaru, I purchased my
vehicle from this dealer and felt comfortable bringing my Tucson here for an oil change. The staff is always friendly and professional. The waiting a
vehicle from this dealer and felt comfortable bringing my Tucson here for an oil change. The staff is always friendly and professional. The waiting area is nice, and the whole dealership is spotless! I was in and out in less time than expected and I was happy with the experience.
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by CINDY.GIROD
Verified Customer
Verified Customer
Service Price Transparency
Oct 28, 2026 -
City Limits Subaru responded
Wow! Thank you for the kind words, Cindy! We are so happy to hear that your experience at our Service Center was a positive one. We appreciate that you noticed how hard we are working to ensure that every person on our staff is doing their part to make City Limits Subaru a welcoming environment for all our guests. We hope to see you again soon!
This was the third 6-month service on my new car, so I
have previous visits to compare this with. Intake was fine, you weren't busy, I got the text about viewing the status, but when I went there, no info
have previous visits to compare this with. Intake was fine, you weren't busy, I got the text about viewing the status, but when I went there, no info was displayed. I waited half an hour and then went to Julian and asked about it. Finally showed up. Main problem was he asked if I wanted a paper receipt or email. I thought email would be easier. Well, I'm still waiting for it! Yesterday I texted you and said I now want a paper copy mailed to me. The video was okay, but it didn't show or say anything about the oil change. Did that happen? Again, the receipt would probably show it, but I haven't received one. Previous visits were better than this one.
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by bkelsey1
Verified Customer
Verified Customer
Oct 26, 2026 -
City Limits Subaru responded
Ms. Kelsey, thank you for the feedback. As you know, we strive to give all of our customers a pleasant and efficient experience every time they visit, and unfortunately, not every part of your experience lived up to those expectations. We appreciate you taking the time to let us know about your frustrations so we can address the issues and improve our systems and processes for your future visits. Thank you again for trusting us with your business, take care!
I was impressed with how fast they got my AC repaired.
Everyone there was very nice and professional.
Everyone there was very nice and professional.
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by DMURPHY1208
Verified Customer
Verified Customer
Service Price Transparency
Oct 26, 2026 -
City Limits Subaru responded
At City Limits Subaru we want you to be ready for anything! Thank you for allowing our Service Team to provide the service you need and the experience you deserve. We'll be sure to pass your feedback on to the team. See you again soon!
Courtesy display by all employees especially Able
Aguirre, service representative. He was very helpful as I did not have a appointment sSurprisingly Clean neat car bay
I drive a Toyota but City Limi
Aguirre, service representative. He was very helpful as I did not have a appointment sSurprisingly Clean neat car bay
I drive a Toyota but City Limits serviced it
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by arodsparks
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Able Aguirre
Oct 16, 2026 -
City Limits Subaru responded
Thank you for your kind review! We are happy to pass along your comments to Abel and the team, and we are always more than happy to assist you if anything else comes up. Take care!
Friendly, patient staff that explain every detail of the
maintenance and repair process every time.
maintenance and repair process every time.
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by Camila.kelly
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2026 -
City Limits Subaru responded
Camila, at City Limits Subaru we want you to be ready for anything! Thank you for allowing our Service Team to provide the service you need and the experience you deserve. We'll be sure to pass your feedback on to the team. See you again soon!
Service department is very accommodating and
professional. I trust taking my car service to them
professional. I trust taking my car service to them
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by TAMMYDAVIS2000
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2026 -
City Limits Subaru responded
Tammy, thank you for trusting our Service Team to keep your vehicle moving forward! We value your business and look forward to continuing to serve you. Happy miles!
Very thoughtful and detailed explanation of my diagnostic
video. That’s very helpful. Service rep was very attentive to my needs. Nice guy too.
video. That’s very helpful. Service rep was very attentive to my needs. Nice guy too.
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by eddiemulligan
Verified Customer
Verified Customer
Oct 14, 2026 -
City Limits Subaru responded
Thank you for the 5-star review, Eddie! We will be sure to pass along the kind words to Julian and the rest of our Service Team. We are happy to hear that you enjoyed the video of your car being serviced! We hope to see you again soon!
Abel was amazing.
(I believe that's who it was, it says Julian on the website but pretty sure his name was Abel, and he followed up with me to confirm the service went
(I believe that's who it was, it says Julian on the website but pretty sure his name was Abel, and he followed up with me to confirm the service went well, and in the voicemail it says Abel!)
Despite a delay on the service due to a busy shop he was great and communicating with me throughout the process and even worked out a discount due to the amount of time I spent there waiting. Very good service advisor and he should get a raise or something for his ability.
Thanks Abel
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by hunter.eichman
Verified Customer
Verified Customer
Oct 14, 2026 -
City Limits Subaru responded
Hunter, one of our main goals at City Limits Subaru is to make sure our customers have a pleasant and efficient experience every time they come in, and its good to know that despite a bit of delay, we were still able to take care of you and provide an excellent experience! Thank you for allowing us to help you take care of your Crosstrek. See you again soon!
Service advisor communicated well and no pressure.
Pleasant staff. Easy to schedule. Nice waiting area with snacks for your wait.
Pleasant staff. Easy to schedule. Nice waiting area with snacks for your wait.
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by snarlysklbnz
Verified Customer
Verified Customer
Service Price Transparency
Oct 06, 2026 -
City Limits Subaru responded
Thank you so much for the friendly words! We are very excited to hear you enjoyed your experience at City Limits Subaru and we hope to see you back for your future automotive needs. Happy miles!
Great service and great response from management to
correct issues. Loaner car was great to.
correct issues. Loaner car was great to.
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by Nagi Manruk
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2026 -
City Limits Subaru responded
Wow! Thank you for the kind words and thank you so much for giving us an opportunity to make things right! We value your business and look forward to continuing to serve you. Happy miles!
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