Excellent experience as always at Big Star Hyundai.
In and out as promised. Nice facility.
In and out as promised. Nice facility.
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by PREMONT
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Adrian Chapa
, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams
Dec 23, 2024 -
Big Star Hyundai responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
Thanks for everything excelent work in my truck
appreciate you have a good person thanks 😊
appreciate you have a good person thanks 😊
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by MIRNAY071772
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2024 -
Big Star Hyundai responded
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.
Fast and courteous service, on time appointment.
Explained very step that followed. Offered extra service of car wash,
Explained very step that followed. Offered extra service of car wash,
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by rohewitt
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2024 -
Big Star Hyundai responded
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.
I was taken care of from the time I showed up to the time
left for my routine services.
left for my routine services.
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by kyleester
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2024 -
Big Star Hyundai responded
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.
At Big star Hyundai all the people are very professional
and very attentive, they always help you, especially Juan Vásquez.
and very attentive, they always help you, especially Juan Vásquez.
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by jesus7652
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2024 -
Big Star Hyundai responded
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.
The service department is good, but a to 6 hiur wait for
an oil change and ture rotation is excessive. They need more employees to handle the volume of work.
an oil change and ture rotation is excessive. They need more employees to handle the volume of work.
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by lcferrell4
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Adrian Chapa
, zzKaleb zzChadwell, zzBilly zzWilliams
Dec 19, 2024 -
Big Star Hyundai responded
Thank you for your business review. Yes, we agree. That is far too long for an oil-change and tire rotation. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.
Always very helpful.
Takes care of. All my concerns quickly. Makes the service process easy.
Takes care of. All my concerns quickly. Makes the service process easy.
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by Reedsherrykay
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2024 -
Big Star Hyundai responded
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.
Two and a half hours for an oil change.
Every time I come from service it's at least this long or longer
Every time I come from service it's at least this long or longer
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by grammydjo
Verified Customer
Verified Customer
Service Price Transparency
Dec 16, 2024 -
Big Star Hyundai responded
Thank you for your review. We agree; that is too long for a simple oil change. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.
In fact, I paid over $1000 for a battery replacement and
a valve replacement that cost $340 in parts and was charged $700 in labor. Despite this, my car returned home with my check engine light still illumi
a valve replacement that cost $340 in parts and was charged $700 in labor. Despite this, my car returned home with my check engine light still illuminated, and I was informed that nothing was covered under my warranty. Furthermore, I was unable to secure a loaner vehicle while my car was being serviced. This was the most unsatisfactory experience I have ever had. Not only did the sales team misplace my second set of keys, but no one has been able to locate them. They repeatedly state that the previous owner did not provide the second set of keys. Despite purchasing my car brand new, I was informed that my keys were ready for pick-up, but they are still missing. I feel taken advantage of and will never return to Big Star. I will certainly not recommend this location to others.
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by jjrdz25
Verified Customer
Verified Customer
Service Price Transparency
Dec 16, 2024 -
Big Star Hyundai responded
Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.
I am extremely pleased with the service and care every
time I go. Juan was super helpful in getting all of the information needed. They are easy to get in contact with and always go above and beyond.
time I go. Juan was super helpful in getting all of the information needed. They are easy to get in contact with and always go above and beyond.
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by Randi W.
Verified Customer
Verified Customer
Service Price Transparency
Dec 16, 2024 -
Big Star Hyundai responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
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