Juan Meza | Page 12

3rd time was not a charm I was sitting in the finance manager’s office discussing the details of my 3rd Manly Honda car purchase within 10 years. He was touting the owner’s ph I was sitting in the finance manager’s office discussing the details of my 3rd Manly Honda car purchase within 10 years. He was touting the owner’s philosophy of customer service and cited his warning to his team that car buying would soon be going the way of Amazon and that stellar service would be the only thing that would keep customer loyalty to the dealership. If only the same attention was spent on delivering the service he bragged about! After spending 3 hours in the dealership doing the deal with a nice but inexperienced and under-trained sales person, I was promised my car by 2pm the next day. When I arrived back the next day to pick up the car, it was not ready as promised and I waited another 2.5 hours for it to be “detailed’ with no acknowledgement of my inconvenience and broken promise except for from the young sales person who did not seem to have the authority or skills to do any service recovery. When the car was finally handed over , it had a full tank of gas but no charge. For a plug-in Hybrid, the use of electricity was the main reason I bought the car and not only did I have to drive away using gas, I received no orientation to the new (to me) hybrid technology. I asked for help in getting registered with Honda Link and received nothing. I was sent a standard “how did we do” email hours after my purchase and when I expressed my honest experience, the only response I received was from the sender saying she would tell her manager. Radio silence since then. Now, 10 days after my purchase, I am noticing a sudden fading and discoloration on the black window trim but I dread reaching out to the dealer for fear of the same lack of customer concern I have experienced thus far. I better keep my Prime membership.... I may need it for my next car purchase. More

by PENNY.CLEARY Verified Customer Verified Customer

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Excellent Very helpful. No haggle good price on a Honda Clarity. They need to offer a little more help with the EV rebate programs. Service Department was very Very helpful. No haggle good price on a Honda Clarity. They need to offer a little more help with the EV rebate programs. Service Department was very efficient and professional. More

by CSHARROCKS Verified Customer Verified Customer

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After many service appointments- finally bought a new car I have been coming to Manly Honda to service my car since I moved to Santa Rosa. I finally needed to buy a new vehicle today and it couldn't have been I have been coming to Manly Honda to service my car since I moved to Santa Rosa. I finally needed to buy a new vehicle today and it couldn't have been a better experience. We did not feel pressured to buy and everyone was extremely helpful, courteous and professional. Our salesman, Juan Meza, took the time to explain all the bells and whistles on the car to us (quite a lot has changed since my 2007 Pilot). The business manager explained all the pros and cons about the service plan. I felt taken care of and would/ will buy all our vehicles in the future from Manly! More

by Lhibdon82 Verified Customer Verified Customer

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