Joyce Balaoro

So we decided to trade in our 2025 2500 Chevy Silverado LTZ which we LOVED for the NEW shiny 2026 3500 Black Widow Lifted Chevy Silverado at Findlay Chevy. Matt Masluk helped us with our purchase which we LTZ which we LOVED for the NEW shiny 2026 3500 Black Widow Lifted Chevy Silverado at Findlay Chevy. Matt Masluk helped us with our purchase which we couldn't be any happier. Matt has sold our family multiple cars over the years at Findlay Chevy which makes the process so smooth every time. Matt took all our info needed for the deal while we were at work so we didn't have to wait a long time at the dealership. Then when we were done with work Jason, in finance, had all our paperwork ready to sign, super efficient, and helpful, he answered all my questions about additional warranties which I Always get. Everything went really smooth in finance and then with delivery. The delivery team helped transferred our Onstar account from our old truck to our new truck. They then assisted us with adding our new truck to our my Chevy app so I would receive all my new points. They also helped transfer items from our old truck to our new truck. So helpful!! Now we were excited to hook up our trailer to the new truck however for some reason the truck didn't like shift gears when towing the trailer. Since all the modifications were done through Fox Factory, Bobby Carroll in Findlay service had to consult with them which would take awhile so Chevy provided us with a rental. Let's just say once you buy a top of the line Chevy Silverado it's really hard to drive an RST with no modifications, no cameras etc. Unfortunately our new truck was in the shop for over a month which was agonizing but Bobby never gave up trying to fix the problem. Fox Factory was not a great communicator and would go weeks without communicating but Findlay Chevy Service has always come through for us. Bobby even consulted other Part stores to see how they would handle the issue we were having. Finally Fox Factory sent the correct module that the Part store recommended and the truck drives like a dream and we couldn't be happier! Thank you to all of the Findlay Chevy Team from sales, to finance, to delivery, to parts, to service and to the multiple technicians that worked on our truck... we can't thank you enough! We greatly appreciate you all and You All are the reason we continue to purchase all of our vehicles from Findlay Chevy 🙌🏻 More

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I have always enjoyed my experiences at this store. Everyone is eager to help and go above and beyond to help me. Everyone is eager to help and go above and beyond to help me. More

by BCREWS4 Verified Customer Verified Customer

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