Josue Santibanez | Page 3

I wanted to get a used vehicle so I applied online through the website. After a couple of minutes, I did not get a call. So I called the number on the website and spoke with Elexus. She said that the through the website. After a couple of minutes, I did not get a call. So I called the number on the website and spoke with Elexus. She said that the call was monitored so she will call me back on her personal phone to get my information since they do not use the credit application online company anymore. After providing my information, she said she will call me back. After 15 minutes, she asked if I had any credit and needed a co-signer. I told her that I have purchased cars in the past and my credit report is not new. FYI, a few minutes later my TransUnion was pulled via notification from credit karma. She said that she was going to check back with her manager and call me back. I have not received a call back yet. This was a very poor customer service experience. More

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Service is always great at Clay Cooley Hyundai! I really appreciate the great personalities there! I really appreciate the great personalities there! More

by pnherrera Verified Customer Verified Customer

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Good service g g g f f f f f. F f f fg g F f f fg g More

by solowayadam Verified Customer Verified Customer

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Amazing awesome experience. And thank you for helping me find my new car! Happy holidays! And thank you for helping me find my new car! Happy holidays! More

by Lesliebargeron15 Verified Customer Verified Customer

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Ive had problems at this dealership before, I am not sure why I went back. The sales process wasnt too terrible, However, this dealership does NOT know how to do run its finances. The first time I bought a c why I went back. The sales process wasnt too terrible, However, this dealership does NOT know how to do run its finances. The first time I bought a car there, the check they issued me bounced. I had to go back and have them issue me a new check and they said it was an "accounting error" that caused the check to bounce. This last time, they basically forgot to pay off my trade in and I had to call and "remind" them to pay it off. They couldnt explain why they hadnt already submitted it, but now my credit shows a 30 day past due on my trade in. Maybe I just had bad luck (twice) at that same location, but I definitely wont be going back there again. More

by kb Verified Customer Verified Customer

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I never get cheated. I get treated like family. Honest and trustworthy. Great mechanics. Wonderful experience. Great cars. Great hospitality. I get treated like family. Honest and trustworthy. Great mechanics. Wonderful experience. Great cars. Great hospitality. More

by luzloya1 Verified Customer Verified Customer

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Once the deal is made…… Customer service is the worst I’ve ever experienced …..would never recommend this business I’ve ever experienced …..would never recommend this business More

by STEPHANIE_DAVIS006 Verified Customer Verified Customer

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Everything was fast and quick not a long wait thank you for your service I will see you again when it’s time to service my vehicle thank you Letitia Simmons for your service I will see you again when it’s time to service my vehicle thank you Letitia Simmons More

by llsimmons29 Verified Customer Verified Customer

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My experience was fast, smooth and easy. Knew what I wanted. Kept me in my price range and was out of there within two hours. Overall great experience. Highly recommend Knew what I wanted. Kept me in my price range and was out of there within two hours. Overall great experience. Highly recommend More

by S1106GARZA Verified Customer Verified Customer

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My service experience has been subpar. Drop my vehicle for repairs haven't heard any updates. I had to pay for a rental because the dealership only has 5 loaner cars. Can't call in today a Drop my vehicle for repairs haven't heard any updates. I had to pay for a rental because the dealership only has 5 loaner cars. Can't call in today all the phones lines are not working. Website is not updated to reflect. Today is 7-22-24. I dropped my vehicle 7-18- 24. More

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