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Joseph Saviano
81 Reviews
81 Reviews of Joseph Saviano
Verified Customer
July 19, 2022
Know nothing of how to fix jeeps. Still insisted on doing it themselves.took 2 days to do what should have taken three to four hours. Had me get an estimate from local dealer. Dch Still insisted on doing it themselves.took 2 days to do what should have taken three to four hours. Had me get an estimate from local dealer. Dch service said it was 1 part. In reality my estimate said it was multiple parts. Apparently they needed me to get the parts list for them. Had to get a rental (which was 24 hour and 100 miles) ( i livr 110 miles away. So over 220 miles is what i used.) asked to speak with someone higher up. Got no one. Was rushed out door, with vauge promises car would be extended. I had to rearrange my work schedule to come back. So that i did not have to pay additional days and not have to fight Friday evening traffic. They had promised I could get this done near me. Then without reason changed their mind. Before I got my jeep they had done the back breaks and mufflers. But never noticed that both clutch and e break were broken. I broke down with clutch. Got that fixed elsewhere. This dealer only gave me a small amount of money for this. Took them over a month to get parts for e break. The local jeep dealer told me 2 days to get parts they had all of them. 3 hours to install. I asked for an oil change to help make up for some of the inconvenience they gave me. It was an issue. Finally was agreed to but I can't be sure it was really done. So much of what was said was inaccurate or out and out lies. Even E break is not right. I need to take it to mechanic here to see what they did wrong. That will come out of my pocket. I asked why I had 2 lights on on my dash. Was told they "didn't know. They are not good with jeeps." Then why did you make me go here. I went to autozone. They put the code finder on it. Gave me my answer in 5 minutes. But these guys could not do that. This place did nothing right. As a rule I have lots of understanding when dealing with repair shops. No 2 cars are alike. Some take a bit longer to fix. Some less. I am not a mechanic, these guys are "trained" proffessionals. But I was in absolute tears with this whole process. There is one machanic that is out and out rude. I wouldn't ever allow him to deal with the public. He is sarcastic. Tells you to text him. He does not answer. When he does he is rude. No one there calls back. It's a fight. Three weeks before they made me an appointment to get E break fixed. Then when i got there no parts. No one knew who made the appointment. So much lack of communication. They are unreal. If I could give a negative star review I would. They need to get it together. If you can't fix something make the right arrangements that take care of your customer. I will never go to this dealer or service center again. They may look all new and redone. They should spend that money on qualified help. More
by BEARS3TURNER
Other Employees Tagged: Veronica Lichaa, Mina Suryil, Amanda Donovan, Peter Modzelewski , Adrian Acosta, Ray Desimone, Carlos Gil, Glen
June 02, 2022
Art was great with me very happy with him he went out of his way for me his way for me More
by BIGDREW732
Other Employees Tagged: Steven Breeden, Sylwester Brulinski, George Chatzopoulos, Sara Rivera , Dominick Garretson, Jenna Loeber, Heidi Santos
May 02, 2022
Everyone was very pleasant and helpful. They were able to explain to me what was being done to my car. The repair was done very quickly. All in all it was a very pleasant experience. They were able to explain to me what was being done to my car. The repair was done very quickly. All in all it was a very pleasant experience. More
by MK_GAR
Other Employees Tagged: Steven Breeden, Sylwester Brulinski, George Chatzopoulos, Sara Rivera , Dominick Garretson, Jenna Loeber, Heidi Santos, Arthur Arsenault
April 04, 2022
Construction has been ongoing for more than a year. Service dept. entrance moved with poor signage to locate. Waiting area Is like sitting in a basement. No inside toilet facilities. This will be my l Service dept. entrance moved with poor signage to locate. Waiting area Is like sitting in a basement. No inside toilet facilities. This will be my last visit or Purchase from this dealer. More
by SONGNDANCE43
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