Jose Velazquez | Page 6

The best experience buying a vehicle that I have had. This had been the fairest, most enjoyable and most professional buying experience that I have had, Luis is a very honest and caring person. Thanks This had been the fairest, most enjoyable and most professional buying experience that I have had, Luis is a very honest and caring person. Thanks More

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If I could give Gunn Honda 500 stars...I would I have bought a lot of cars over the years. I have had a wide range of experiences, ranging from the good (felt good walking out of the dealership), t I have bought a lot of cars over the years. I have had a wide range of experiences, ranging from the good (felt good walking out of the dealership), to the bad (a salesperson dropping their pen in disgust at the end of the deal, put his head in his hands, and groan because I did not finance with them), to the ugly (a sales manager shouting at me and refusing to give me a full tank of gas after a completed sale because I got "too good" of a price). I provide these examples to let you know that I have been around and have experienced it all when it comes to car purchases. I have NEVER had a better experience than I did with Gunn Honda. Period. The end of the story...but I think I will still tell you the story. :o) We were needing a vehicle with a bed to handle our daughter's future activities. We looked at a Honda Ridgeline and liked how it fit our needs. Thus, we started the process of contacting dealers and trying to work out a deal. I was having decent luck, but had a few of the dealers trying to play games. I then expanded my search out a bit and found Gunn Honda here on DealerRater. It is a bit of a drive (200 miles), but I read the reviews and thought "what do I have to lose?". I don't mind driving for the right deal. I contacted Luis via email since he was the highest rated salesperson and explained my needs and what I was looking for. He responded back very quickly and we began a great dialogue on the price of the vehicle and my trade-in. We eventually arrived at prices on both that were, in my opinion, very good. Luis walked me through the process of all of the paperwork that was needed and also encouraged me to apply for financing through them. I was a bit hesitant as I was already pre-approved through my credit union, but Luis felt that the dealership could find a better rate. Thus, I took the leap and sent in my application. I also sent everything else in to have the paperwork ready to go the next day. We headed over to San Antonio and Luis was there waiting for us with a smile and an offer of a beverage. He immediately set out to review the paperwork with us and get the ball rolling. I have never felt a better sense of care of the customer than I did with Luis. The dealership was busy that day, but everybody looked to be enjoying themselves and the experience. I know we were! Luis got our trade evaluated and it was exactly the value that he had promised us via email. We then had a short wait before we met with Phil in the financing department. Phil was just as gracious as Luis and reviewed through all of the documents with us. We were thrilled when Phil told us that they were able to secure a rate that was 0.5% better than the already GREAT rate my credit union had offered us. We were glad to hear that! Phil then sewed everything up with us and we were on our way. On our way out to the truck, Damon (Sales Manager) greeted us and thanked us so much for the business. We felt a personal touch throughout the process and Damon brought it home with our final interaction before we departed. We were in and out of the dealership in under 2 hours on a (once again) very busy day. Our road trip home (again, 200 miles) was a delight and made for some great memories as well. As I mentioned earlier, this was THE BEST car buying experience I have ever had, and I have bought a few over the years. Gunn Honda has earned a customer for life, and I am very careful about making a statement like that. They are just that good. Thank you again Luis, Phil, and Damon for the first-class experience! :o) More

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Best Experience! Luis is the best! From the moment he showed me cars till the very end when I purchased my car. He did everything he could for me and more. Not once di Luis is the best! From the moment he showed me cars till the very end when I purchased my car. He did everything he could for me and more. Not once did he rush me into something I did not want, I felt very confident the moment I drove off in my new Honda. All thanks to Luis! I'm a very indecisive person and he was very patient with me and my schedule. He is extremely knowledgeable about the cars and very helpful even after the sale. I will DEFINITELY recommend Luis & Gunn to all my friends and family! Don't bother going anywhere else, Luis is the guy you need! More

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Best buying experience This is my 2nd purchase from Gunn Honda. I like the ease of dealing with these folks. The only difference between now and the first time was the trade This is my 2nd purchase from Gunn Honda. I like the ease of dealing with these folks. The only difference between now and the first time was the trade in value and the financing. This time the “manager” in my opinion was trying to squeeze a couple of bucks from the trade.. the F&I manager I dont think tried to find the best financing deal. Despite that I still think Gunn has the best, easiest process. More

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Friendly and fun! There wasn't any harassment when it came to getting a car here. Everyone was super helpful and friendly, and they made sure that it wasn't a boring vi There wasn't any harassment when it came to getting a car here. Everyone was super helpful and friendly, and they made sure that it wasn't a boring visit. I'm glad I was about to get a car through Gunn :) More

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Luis was awesome Luis worked with us to help get us financed .He was extremely knowledgeable about our car and very helpful even after the sale.he even offered to get Luis worked with us to help get us financed .He was extremely knowledgeable about our car and very helpful even after the sale.he even offered to get another salesman to help us because he wasnt at work yet im glad we waited to continue with him he was like an angel sent from god to help us and deserves much more praise then i can give him. More

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Luis Hernandez Luis made the car buying process simple. He is friendly, knowledgeable about his product. I admit to having some trepidation about the car purchase pr Luis made the car buying process simple. He is friendly, knowledgeable about his product. I admit to having some trepidation about the car purchase process and I will say that I did not feel that with Luis or GUNN. Would suggest this dealership to friends. More

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Excellent Service We were treated with respect the moment we walked in. Very professional atmosphere and I have already recommended this dealership to friends! I love We were treated with respect the moment we walked in. Very professional atmosphere and I have already recommended this dealership to friends! I love my new Honda Accord! More

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They go above and beyond The team was amazing!!! Luis really works with a crazy schedule and I never felt like I was being pushed to fast or into something I didn't want. It l The team was amazing!!! Luis really works with a crazy schedule and I never felt like I was being pushed to fast or into something I didn't want. It litarrly took me about 3 weeks to finally make it in due to my calender and not once did they ever over call me, they are very patient. He was also very well educated about the vehicles and I'm sure he could probably tell you how the vehicles are even assembled. Sal worked with my credit and they dug through the depths of the lenders universe to find me the best deal. They also didn't try to tack on every single warranty known to man to up the price, they got me exactly what I needed and wanted. If you are looking for a vehicle don't go anywhere but here you won't have a sick feeling after leaving and will be thoroughly pleased with the experience. Even if you don't buy and are just shopping this is the place to go!!! More

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Excellent Customer Service Luis was very helpful and patient during my car buying experience. He made the process painless and fast. He was easy to talk to and very knowledgea Luis was very helpful and patient during my car buying experience. He made the process painless and fast. He was easy to talk to and very knowledgeable. I would recommend him to a friend. More

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