Jose Escamilla | Page 8

The finance and the sales team lied about extra add on items being non-optional aswell as lying about what the actual items were and what they did even after calling them out. Also using shady business pr items being non-optional aswell as lying about what the actual items were and what they did even after calling them out. Also using shady business practices. More

by pspoz36 Verified Customer Verified Customer

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We ended up having a poor experience here. In mid-Nov, we put down money on a used car that had been slightly damaged as it was coming off the transport truck. We agreed to buy the car on th In mid-Nov, we put down money on a used car that had been slightly damaged as it was coming off the transport truck. We agreed to buy the car on the condition that the paint and body shop fix the damage. Two weeks later, we went back and found a lousy repair job (including the seams and door jambs not even lining up properly. We advised we would not be taking possession until it was fixed properly. Two more weeks went by and my wife called to ask how things were going. We were told that the manager advised that "no more work would be done and we could take it like it was or they'd just refund our deposit via the mail." We ended up walking on the deal. I found the whole experience to be deeply dissatisfying. More

by andywieser Verified Customer Verified Customer

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We purchased a used car on Saturday November 23rd from Jorge, he was awesome. Jorge made sure the car was cleaned and detailed before we left the lot. The problem is when we drove off we discovered the Jorge, he was awesome. Jorge made sure the car was cleaned and detailed before we left the lot. The problem is when we drove off we discovered the radio was not working. We found that the antenna was broken and glued back on the car. NOT SURE if this was a result of the car wash but we did not notice the radio condition on the test drive. We called the parts department and discovered this is a $155 (retail) part. Jorge notified Quebedeaux sales management and they will not make it right. I offered to install the part myself and they still will not make it right. More

by myre Verified Customer Verified Customer

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I worked this deal with both brothers, Jorge and Pepe. (Initially it was Pepe, unfortunately he became ill, Jorge took over the next day) BOTH salespersons were excellent in the process. Pepe went above a (Initially it was Pepe, unfortunately he became ill, Jorge took over the next day) BOTH salespersons were excellent in the process. Pepe went above and beyond in clarifying a misunderstanding on my part on the towing capacity and due to HIS efforts, the deal was closed! More

by ricardoc0 Verified Customer Verified Customer

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Called to ask about add on fees after purchase price. Was told noting is add except tax and license. Get to the dealership and they added $2500 in “recon” fees. I work at the car auctions and NOTHING was Was told noting is add except tax and license. Get to the dealership and they added $2500 in “recon” fees. I work at the car auctions and NOTHING was reconned. Multiple panels have scratches, dents, chips, was missing floor mats and rear trunk panel cover.. Charging for things that should be done but aren’t is wild. Vehicle battery died within 7 days, took it to local Toyota store for a $289 battery and had to replace both air and cabin filters.. Again this should have been done with the $2500 Recon charge, but I had to spend over $600 at Toyota only 1 week after paying a recon charge?! The price advertised was only if you met requirements, so $31k advertised was instantly $34k +”Recon fee” + tax title license and reg! $895 Document fee! Arizona does not have a cap on doc fees so they can charge anything they want (California has a $85 cap). So they are getting an instant $895 (non negotiable) just to process paperwork?! That’s outrageous. This was the typical Used car dealer experience. Get you in the door with a lower advertised price, my initial “quote/ cost” was 10k over the advertised price! 31k advertisement turned into 43k Out the Door. No explanation of what and why, just the pushy “sign here” and get your money before you understand what is happening. Only when we walked away was the deal brought back to me with my $ concerns addressed. Plenty of cleaner cars out there, if you don’t mind waiting and finding a better dealer / you will be happier More

by or go home Verified Customer Verified Customer

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Great Customer service. Sales & Finance were incredible very friendly and professional. We have bought several vehicles and will continue to come back. Sales & Finance were incredible very friendly and professional. We have bought several vehicles and will continue to come back. More

by crosales Verified Customer Verified Customer

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Jose Escamilla is a great representative, worked tirelessly to bring us a great experience and an amazing vehicle. tirelessly to bring us a great experience and an amazing vehicle. More

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Todo bien ,Buena ayuda gracias por Todo tanto al vendedor como finanaciamiento contenta por El carro. como finanaciamiento contenta por El carro. More

by Lesvia Arce Verified Customer Verified Customer

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Purchasing a car with this dealership was hands down the best experience I could have ever asked for!!! Everybody was super friendly and helpful whenever I had any questions or concerns, I’d like to shout o best experience I could have ever asked for!!! Everybody was super friendly and helpful whenever I had any questions or concerns, I’d like to shout out Rainey(salesperson), Mark(manager), and Jose(finance manager) for helping me throughout the process. More

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Participates in willful nondisclosure. No ethics or integrity. Don't get manipulated like a did. No ethics or integrity. Don't get manipulated like a did. More

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