Excellent experience and such a friendly team, exceeded
my expectations. Price and service time were exactly as they quoted. Great working with Jose.
my expectations. Price and service time were exactly as they quoted. Great working with Jose.
More
by JENDIETRICH1101
Verified Customer
Verified Customer
Service Price Transparency
Jun 11, 2026 -
Porsche Sacramento responded
It’s wonderful to hear that our team exceeded your expectations and that your Porsche Macan service was completed on time and on budget. Jose will be thrilled to know he made such a positive impression. Thank you for sharing your experience.
Demi Le Marquand
General Manager
demi@niello.com
Always courteous and attentive.
Take care of all the issues with enthusiasm Keep up with your good work
Take care of all the issues with enthusiasm Keep up with your good work
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by ARIFSEYAL
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2026 -
Porsche Sacramento responded
Thank you for highlighting our team’s courteous and attentive service on your Porsche Cayenne E-Hybrid. Jose was glad to address every concern with enthusiasm. We’re here whenever you need us again.
Demi Le Marquand
General Manager
demi@niello.com
My disabled vehicle was towed in for an "Electrical
System Error". Though not necessarily the fault of the dealership, the time taken (days and weekend) going back and forth with Porsche (Germany) for
System Error". Though not necessarily the fault of the dealership, the time taken (days and weekend) going back and forth with Porsche (Germany) for diagnostics and advice was, in my opinion, unimpressive and below expectations. Also, the added three day delivery time for a needed part, coming from the Florida parts center, was unacceptable.
I was given an equitable vehicle for a loaner, and that was nice. But having to leave my vehicle on the lot for roughly two weeks, in the sun, was bothersome.
The vehicle was released to me washed, but the windows had a dirty film on the outside, and the interior was full of dust -- most noticeable on the dash and the displays. I was told the vehicle would be left in the service tunnel the night before my pickup on Saturday, but when I got there in the morning it was parked outside.
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by JIM_SILVA_2001
Verified Customer
Verified Customer
Jun 10, 2026 -
Porsche Sacramento responded
Jim, It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Porsche Sacramento!
Demi Le Marquand
General Manager
demi@niello.com
Jun 11, 2026 -
JIM_SILVA_2001 responded
All staff I dealt with--service adviser, vehicle loan manager, pickup clerk--were outstanding. In all cases I was treated professionally and with noteworthy respect.
Arguably, the time taken for diagnostics and parts gathering was longer than necessary. In all fairness though, my advisor was always diligent in keeping me informed each step of the way; and was cooperative in relaying my concerns when voiced.
All work done was covered under warranty--as it should be in this case. Also worth mentioning, the complementary vehicle loaned to us was quite helpful in minimizing disruption to us.
Always attentive and flexible.
Great customer service. Provided a loaner car right away. Thanks again
Great customer service. Provided a loaner car right away. Thanks again
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by jph025
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2026 -
Porsche Sacramento responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Demi Le Marquand
General Manager
demi@niello.com
Jose is an exceptional service provider and always makes
sure that everything is taken care of before I leave the dealer's premises.
sure that everything is taken care of before I leave the dealer's premises.
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by GRENURAM
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2026 -
Porsche Sacramento responded
We’re delighted to hear that Jose ensured everything was in order before you left. It’s great to know your Porsche Cayenne received exceptional care. Thank you for the five-star review, and we look forward to your next visit.
Demi Le Marquand
General Manager
demi@niello.com
Everything went smoothly.
I was provided a loaner car so the time wasn’t an issue. Louie is always nice and attentive
I was provided a loaner car so the time wasn’t an issue. Louie is always nice and attentive
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by NSEBOK41
Verified Customer
Verified Customer
Service Price Transparency
Jun 07, 2026 -
Porsche Sacramento responded
Thank you for sharing your experience with your Porsche Macan service. We’re glad the loaner car kept things convenient and that Louie provided attentive care. We appreciate your five-star rating and look forward to assisting you again.
Demi Le Marquand
General Manager
demi@niello.com
Jose is an excellent service manager and we value our
relationship with him! He is thorough, responsive and a pleasure to work with.
relationship with him! He is thorough, responsive and a pleasure to work with.
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by SROGET
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
Porsche Sacramento responded
Thanks for sharing your feedback about your Macan service with Jose. We’re pleased that his thoroughness and responsiveness made the experience so positive. We look forward to supporting you again in the future.
Demi Le Marquand
General Manager
demi@niello.com
The best service I have ever received with a dealer
servicing my car. Jose is the real deal! Best ever
servicing my car. Jose is the real deal! Best ever
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by GIANPIERO.SCIRE
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
Porsche Sacramento responded
It’s wonderful to hear our service team exceeded your expectations with your Porsche 911 and that Jose took such great care of you. We appreciate your feedback and look forward to assisting you again soon.
Demi Le Marquand
General Manager
demi@niello.com
Jose and the personnel at Porsche Sacramento always goes
above above and beyond to ensure we receive the very best service. It is always a positive experience
above above and beyond to ensure we receive the very best service. It is always a positive experience
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by MARIAMARIA2391
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
Porsche Sacramento responded
It’s great to know that Jose and our team provided outstanding service for your Porsche Boxster. We’re glad each visit has been a positive experience. We appreciate you choosing us and look forward to your next appointment.
Demi Le Marquand
General Manager
demi@niello.com
Jose was great- very good in communication upon drop off
and picking up. Well done!
and picking up. Well done!
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by DANIEL_C_LOWE
Verified Customer
Verified Customer
Service Price Transparency
May 31, 2026 -
Porsche Sacramento responded
Thank you for sharing your positive experience with your Porsche Macan service. We’re glad Jose kept you well informed during both drop off and pick up.
Demi Le Marquand
General Manager
demi@niello.com
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