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Jorge Rojas
Jorge Rojas at Land Rover Santa Monica

Jorge Rojas | Page 5

Service Advisor

Land Rover Santa Monica

3020 Santa Monica Blvd
Santa Monica, CA 90404

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4.5
83 Reviews
4.5

83 Reviews

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83 Reviews of Jorge Rojas

September 16, 2023

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Employee Rating

The guy lied about his price, and he should get fired. Makes me never want to use your company again. More

by jkermani
Service Price Transparency
Recommend Dealer
No
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Sep 22, 2023

Land Rover Santa Monica responded

We regret to see your negative experience with us. We have addressed this with the team and are looking into this matter. We hope to have the opportunity to better serve you in the future. Best Regards, Jaguar Land Rover Santa Monica

September 07, 2023

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Employee Rating

This was a complimentary service. No hassles. I appreciate the service and will recommend the company to my friends who also have jaguars. Thank e More

by dsinger131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jefferson Ascencio, John Bevardos, Paul Hernandez

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Sep 08, 2023

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to Jefferson, John, Jorge, and Paul! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 19, 2023

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Employee Rating

Excellent service and an amazing advisor. So helpful, and always takes care of me. Highly recommended More

by stephen38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 20, 2023

Land Rover Santa Monica responded

Hi Stephen, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an excellent and smooth servicing experience! I will be passing the kind message along to Jorge Rojas! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 08, 2023

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Employee Rating

I have had very good service when ever I’m there. All the employees and service people are friendly and helpful. Especially my service person, Jorge Rojas. More

by gerispira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: CFO also very helpful

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Jul 13, 2023

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing purchasing experience! I will be passing the kind message along to Jorge Rojas. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

June 14, 2023

Dealership Rating
Employee Rating

My car still has issues that was not detected by anyone in the sales or service department, or they just pretend they don’t see it. More

by aninha_hb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 19, 2023

Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

May 30, 2023

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Employee Rating

I cannot rave enough about the multiple POSITIVE experiences I have had working with the Jaguar Santa Monica team. I came in with a shattered sunroof and multiple other minor damages to my Land Rove More

by Lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Rojas

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May 30, 2023

Land Rover Santa Monica responded

Hi Lauren, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind message along to Jorge Rojas! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

May 30, 2023

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Employee Rating

My car was in the shop for two weeks for a minor issue, I thought I would receive a call or a follow up or an update as to what, when etc.. I never got a call from my Service Rep. or a callback from the Ser More

by shaskell0
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: JLR Marketing , Raffi

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May 30, 2023

Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

May 29, 2023

Dealership Rating
Employee Rating

Professional and timely service on programming an additional car key. Service professionals were accurate with assessment of timing. More

by nickolld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2023

Land Rover Santa Monica responded

Hi Nick, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind message along to Jorge Rojas! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

May 25, 2023

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Employee Rating

Was a great experience! The service was great. Was quick, smooth and satisfactory. We love the team! More

by GMITTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Paul Hernandez

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May 25, 2023

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great service experience! I will be passing the kind message along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

May 03, 2023

Dealership Rating
Employee Rating

Great job getting my vehicle back to me quickly. Advisors were friendly and courteous. Great experience. More

by ERIK.CURTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Paul Hernandez

Report | Print
May 03, 2023

Land Rover Santa Monica responded

Hi Erik, thank you so much for taking the time to give us feedback! We are thrilled to hear you had an amazing service experience! I will be passing the kind message along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

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