Jorge Aragon | Page 37

My fifth Infiniti fro this dealership Jorge has been especially helpful in finding me the best vehicle for my needs he has driven cars to my home and helped me to learn features of vehicl Jorge has been especially helpful in finding me the best vehicle for my needs he has driven cars to my home and helped me to learn features of vehicles I leased More

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Jorge Aragon Jorge was excellent. He made my experience easy and convenient. He answered all my questions and made the process enjoyable. He was a great deal of he Jorge was excellent. He made my experience easy and convenient. He answered all my questions and made the process enjoyable. He was a great deal of help. More

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What Should Have a Been a Better Experience Jesus O. was very nice as was Eric initially. I drove my car out around 8:30 at night. I was very tired but noticed that there was a warning light aft Jesus O. was very nice as was Eric initially. I drove my car out around 8:30 at night. I was very tired but noticed that there was a warning light after I left. I was surprised it wasn't noticed when they gave me the car. I I called the next day, asked if I could bring it in and get a loaner. Eric said "yes" and I stressed that I needed the loaner to plz be ready when I got there because I was bringing it by on way to a meeting. Eric said it would be. As it turns out, it wasn't. I had to wait 15 minutes but I still didn't get upset (they kept telling me it was almost ready) until after the 15 minutes a young lady came up to me with paperwork in her hand saying she needed to get my insurance information. I could no longer contain my frustration. First, I was taking my time to bring the car back the first day of owning it. Second, I explicitly said I needed the loaner ready when I got there - it was important for my work. Third, and most frustrating, was I was standing there for 15 minutes not doing anything. I know the insurance was important but I didn't understand why it wasn't taken care of during those 15 minutes. Eric assured me it would be all lined up but it clearly wasn't. I also met Tony when I got there. The one who was there for me the most was actually Mouris who wasn't even my sales person. I was unnecessarily late to my appointment but what I found surprising the most was that when I brought the car back, neither Eric nor Anthony said a word to me. I I used to manage branches of Wells Fargo and if I had a customer that left my branch upset and came back in again, I would have been gone up to me to smooth things over. Despite their saying how I would be taken care of going forward, I felt they both dropped the ball. And once again, only Mouris was there for me. I thought he was a real pro. I'm not complaining. I'm just saying what happened since you asked and how I felt about it. Manny at Finance was very nice/efficient and the girls who greet the customers are also very nice. And I really like the car I bought. Thanks for asking. More

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We love Infiniti of Montclair When We go to infiniti of Montclair, we are treated like family, they are always very courteous and professional. They make you feel at home! When We go to infiniti of Montclair, we are treated like family, they are always very courteous and professional. They make you feel at home! More

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Lease on 2018 Q50 Everyone here is very friendly and considerate, especially of your time. This is my second time leasing a Q50 from this dealership. I recommend Kevin Everyone here is very friendly and considerate, especially of your time. This is my second time leasing a Q50 from this dealership. I recommend Kevin and Jorge! More

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Excellent I have a great experience with this dealer I also like how they explain everything related to the car that I brought and the service was great I have a great experience with this dealer I also like how they explain everything related to the car that I brought and the service was great More

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Smooth and Professional All aspects of the process were smooth. The vehicle I wanted was perfect for my needs and the individuals who assisted me were professional and person All aspects of the process were smooth. The vehicle I wanted was perfect for my needs and the individuals who assisted me were professional and personable. Enjoyed the experience and love the car! More

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Informative car buying experience Jorge Aragon was an excellent person to work with re: a new lease. He was patient without questions and very willing to work with us. Jorge Aragon was an excellent person to work with re: a new lease. He was patient without questions and very willing to work with us. More

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would recommend Infinity of Montclair. Great service. Love my new Q50.! I'm impressesd with the car. The customer service was great. My sales person Jorge answered my questions and wasn't pushy. He still Love my new Q50.! I'm impressesd with the car. The customer service was great. My sales person Jorge answered my questions and wasn't pushy. He still is there happy to answer questions even thought he sale has been completed. I would recommend Inffinty of Montclair. More

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