Jordan Leach | Page 7

Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! More

by VERMA.MUNISH.0521 Verified Customer Verified Customer

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NEVER KEPT US INFORMED. ... VEHICLE WAS THERE 3WEEKS AND WE WERE TOLD JOB WAS COMPLETE, WHEN IN REALITY WAS NOT. ... VEHICLE WAS THERE 3WEEKS AND WE WERE TOLD JOB WAS COMPLETE, WHEN IN REALITY WAS NOT. More

by MILWAUKEE Verified Customer Verified Customer

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I am compelled to share my utterly nightmarish experience with the Mercedes service dealer, an ordeal that my wife and I will never forget. To put it bluntly, our experience was beyond terrible; it was an ep with the Mercedes service dealer, an ordeal that my wife and I will never forget. To put it bluntly, our experience was beyond terrible; it was an epitome of incompetence and dishonesty that left us utterly disillusioned. We entrusted both my car and my wife's car to this dealership, hoping for top-notch service commensurate with the brand's reputation. However, what followed can only be described as a series of catastrophic failures in service and an outright disregard for our time, money, and trust. My wife's car was left languishing at the dealership for a staggering two months. During this time, we were subjected to a barrage of excuses, each more outrageous than the last. The dealership claimed they needed an "advanced technician" to investigate the issues plaguing the vehicle. They spun elaborate tales of sophisticated diagnostics, all of which turned out to be nothing but smoke and mirrors. To add insult to injury, we later discovered that the problem was shockingly mundane. The battery needed to be replaced, a basic diagnosis that any competent mechanic should have performed without breaking a sweat. Astonishingly, the dealership didn’t even bother to check the battery, rendering their so-called "advanced diagnostics" nothing more than a charade. It is not just the blatant incompetence that appalls us, but the audacity to charge us a whopping $600 for a service that was not only useless but egregiously negligent. They not only failed to fix the issue but also neglected basic troubleshooting steps that any novice mechanic would have undertaken. The lack of accountability and professionalism displayed by this dealership is staggering. To think that they have the audacity to represent a brand like Mercedes is nothing short of a travesty. My wife and I were not just inconvenienced; we were utterly disrespected and swindled. More

by D0 Verified Customer Verified Customer

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Great sales, parts and service departments. Very helpful and accommodating! Been going there since January, always a good experience Very helpful and accommodating! Been going there since January, always a good experience More

by Clair Verified Customer Verified Customer

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I did not purchase my BWM at this location and drove two hours to another dealer because of $5000 surcharge over manufactured suggested retail price call the dealership five times and left a message for hours to another dealer because of $5000 surcharge over manufactured suggested retail price call the dealership five times and left a message for Service question without an answer Positive service agent was outstanding The dealership did accommodate me as a walk in appointment on Monday because I scheduled the wrong day WIFI was limited at the dealership I’m not able to use my work computer I chose not to wait the 30 minutes after my service was over for the complimentary car wash More

by CS0907SCOTT Verified Customer Verified Customer

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Always treated very professionaly. Pick up of the loaner car was easy and quick. Always appreciate a freshly washed car. Pick up of the loaner car was easy and quick. Always appreciate a freshly washed car. More

by TOM.RANDOLPH Verified Customer Verified Customer

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The pick up service was very convenient. I appreciated the communication with my personal service rep. I appreciated the communication with my personal service rep. More

by CASSIDY.KAHL Verified Customer Verified Customer

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Great service, a little pricey. finish fast. Jordan was great. place is clean and comfortable finish fast. Jordan was great. place is clean and comfortable More

by CEK0 Verified Customer Verified Customer

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Alex was very personable and helpful. He was able to answer any questions I had and if he didn’t have the answer he found someone who could assist. He was able to answer any questions I had and if he didn’t have the answer he found someone who could assist. More

by ASIAMOLEX Verified Customer Verified Customer

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Excellent communication and service. Very friendly and repsonsive. Appreciate all of the calls they made to me Very friendly and repsonsive. Appreciate all of the calls they made to me More

by SCOTT_WELAK Verified Customer Verified Customer

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