Jordan Coe

Two sales people told me the truck had adaptive cruise. It does not, and I confirmed with another dealership that it does not. I went back to the dealership to ask how the adaptive cruise works before I It does not, and I confirmed with another dealership that it does not. I went back to the dealership to ask how the adaptive cruise works before I went somewhere else, and my Sales guy halfway told me, he was with another customer, told him if I have problems to text him, I did with no response. He could have offered to get another rep to help me but just walked away. My Son and I walked the truck because they said there was some damage from the transport that was fixed. We didn’t see any damage. Our bad for not walking it again before we left because there was a scratch on the front bumper when it came out after cleaning. 30% oil life left when I bought it, anywhere i have bought a vehicle they have done an oil change, but first on was free at the dealership I took it to so all good. Just felt rushed, not great customer service. In 2017 when I bought my Malibu there it was much better. Now it’s just about the transaction and not the customers. I won’t be back. More

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This is the 4th vehicle I have purchased from Jim Norton Chevrolet and the experience is always the same. Excellent price, excellent staff and excellent after sale service. Best dealership in Oklahoma. Chevrolet and the experience is always the same. Excellent price, excellent staff and excellent after sale service. Best dealership in Oklahoma. More

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