Jonathan Swearingen

I came in with an issue with my 4wheel drive system. After a delay In work being performed because of a part not being in stock, I came in and had the work done only to find out i was still having the s After a delay In work being performed because of a part not being in stock, I came in and had the work done only to find out i was still having the same issue. Upon notifying the service manager she requested I bring the vehicle back again so they can try again. Upon review I was told the part was installed incorrectly and the tech had missed an o-ring, but this time they believed it to be fixed. I drove off to only to realize that I am still having the same issues with the 4 wheel drive system , and either they damaged the part or had misdiagnosed the situation completely. And now that I am having issues still I am being ignored by the service manager. No return calls no return messages. This does not seem to be the way a dealer certified tech or management should be dealing with their customers, even if they have issues. I doubt i will continue to be doing business with this location in the future. Not adding to my fleet or having work done More

by michael Verified Customer Verified Customer

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No appointment necessary for routine maintenance and always excellent service. Everyone is courteous and accommodating. always excellent service. Everyone is courteous and accommodating. More

by Shawn Edwards Verified Customer Verified Customer

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I came in to have my ram hd work truck serviced. Although not all parts were in stock , everything seemed to be completed that could be completed. Allison seemed to go above and beyond to complete Although not all parts were in stock , everything seemed to be completed that could be completed. Allison seemed to go above and beyond to complete my request and for that , I am grateful. More

by michael Verified Customer Verified Customer

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Key Dodge has and always has went above and beyond for the customer , I take my personal and work vehicles there and will continue to do so. the customer , I take my personal and work vehicles there and will continue to do so. More

by ACASTILLO23 Verified Customer Verified Customer

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I was very pleased with their performance and hospitality.their promptness in getting any problem I had with my truck. hospitality.their promptness in getting any problem I had with my truck. More

by maqueirajuan@gmail.com Verified Customer Verified Customer

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Professional and willing to go the extra mile! Very quick and efficient with the work performed. Very quick and efficient with the work performed. More

by STRONGSIDEARMS Verified Customer Verified Customer

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Great experience! In and out with good communication on what we were doing. Very happy In and out with good communication on what we were doing. Very happy More

by DKING22 Verified Customer Verified Customer

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Quick service, staff was very friendly, waiting room was clean. I was out in about an hour. clean. I was out in about an hour. More

by rudd88 Verified Customer Verified Customer

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My truck broke down in a rain storm near closing time. Jonathan stayed open to have the truck delivered via tow truck and had a rough diagnosis by the next morning. The tech clearly explained what was Jonathan stayed open to have the truck delivered via tow truck and had a rough diagnosis by the next morning. The tech clearly explained what was going on and the path to finish the diagnosis and possible outcomes. Awesome team! Cannot recommend enough! More

by mrubio3 Verified Customer Verified Customer

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It was our 2nd time dealing with the crew at key. I really enjoyed it. I really enjoyed it. More

by benita.g.marshall Verified Customer Verified Customer

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