Jonathan Levin | Page 5

The sales rep and sales manager weren’t good at keeping me informed of what was happening with my car. I was without my car for 30 hours for a break job and wasn’t kept informed me informed of what was happening with my car. I was without my car for 30 hours for a break job and wasn’t kept informed More

by beatonnan Verified Customer Verified Customer

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I spent over 40,000 dollars and the car didn’t come with a full tank of gas. The personnel were professional and polite! a full tank of gas. The personnel were professional and polite! More

by jmdodge48 Verified Customer Verified Customer

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I am a returning customer that has bought three cars from Central now. It has always been a good experience with both the front end sales and finance departments and with the service department in the years Central now. It has always been a good experience with both the front end sales and finance departments and with the service department in the years after the purchase. More

by Gregory Wood Verified Customer Verified Customer

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This was an Easy stress free experience. At my first This was an Easy stress free experience. At my first visit, they outlined how long the process would take. They understood my time constraints and This was an Easy stress free experience. At my first visit, they outlined how long the process would take. They understood my time constraints and made the process fast and smooth. They could Not have been Easier to deal with!! I would highly recommend them to anyone. More

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Negotiated deal all online. Very Flexible when I could not make it to the dealer. Alyssa and Jonathan were exceptional. Great Dealer and would do business with them again. not make it to the dealer. Alyssa and Jonathan were exceptional. Great Dealer and would do business with them again. More

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On 3/28, I engaged in a used vehicle online availability inquiry based on what I saw on Central Chrysler Jeep Dodge RAM’s website. I received a text message the following Monday from an internet consultant inquiry based on what I saw on Central Chrysler Jeep Dodge RAM’s website. I received a text message the following Monday from an internet consultant (IC) Juan. I inquired with quite a few questions via this text conversation. Juan very graciously recorded and provided me a 360 degree video -- all which helped me decide to reserve it by making a deposit. That experience was awesome!! I live 1.5 hour drive from Norwood so, I'd made plans with Juan to see / test drive it the following weekend. Upon making my appointment, seems the point of contact changed to many different folks (a salesperson, a sales manager and a business manager). I later learned it was because each role handles something different and I needed to still understand all the costs, negotiate add-on's, learn how it would be registered and transported to my locale IF I purchased it. At this point, my communications were restricted to email/phone calls as I am on conference calls through the majority of the dealership's “open hours”. I have to say it was a bit challenging because I didn’t understand who I should be communicating with on each of the outstanding topics. I arrived at my appointment on that Saturday 4/3. While I was at the dealership, my experience was as expected...I waited to see my salesperson (they were busy with another client). I got the keys and took a good look at the vehicle, got the paperwork in order for my test drive, took my drive, asked some additional questions, decided to purchase, completed the financing work, obtained a commitment for the dealership to register in CT and transport and ultimately purchased the vehicle. The outliers that remained are: • How / when it would get registered? • How / when it would be transported? I learned on the Monday following my purchase (4/5) that for whatever reason, the dealership wasn’t able to call my insurance carrier to add the vehicle - I had to add it and then provide them the documentation it was insured. My last experience with a full-service dealership was I gave them my insurance card and they took care of getting the new vehicle on my policy…I just needed to confirm. Not sure what the issue was here, but during that day, I kept asking about the transport. Reason being...I wasn't going to accept liability of someone driving the vehicle to me. If the vehicle was registered to me, insured by me and my plates are on it, then if the vehicle was driven to CT, anything that happened along the way to CT would be a liability I would incur. I was not in favor of this and called my insurance company. Progressive explained that the dealer was having someone drive it, they should put their dealer plate on the vehicle for the transport. Dealer plates are insured and this way, I would not be liable for any accident or damage during that drive. I inquired to several people trying to ensure this would be the course of action and was provided only that dealer plates are insured. With that, I assumed this would be the action taken. Tuesday 4/6, when I was adding the new vehicle on my policy, it asked for the financing entity. I looked through my purchase paperwork, but it wasn’t provided. I immediately reached out to the business manager (Habib) and while he was away; luckily, I got someone in the office who could find out. I provided the insurance details that day. Wednesday after making the purchase, insuring it and expecting delivery details, I hadn't been provided with an updates on the 2 outstanding questions listed above. This was entirely perplexing. I LATER found out on Wednesday after calling all the various people involved looking for a status, that the 2 people I needed to reach were both out of the office on that day. It would have been nice if they has someone else handle my outstanding items in their absence OR let me know in advance so I wasn’t wasting my time calling and leaving messages. After being a little frustrated, I reached out to the GM to help get the ball rolling – My call rolled to voice mail and I left a message. Not sure if that helped, but by Thursday evening (5 days after purchasing), I was made aware that the CT registration was done and they wanted to deliver on Friday morning 4/9. I was not assured that a dealer plate would be used during transport. So...my biggest concern was the fact they were having someone DRIVE it 1.5 hours to my home vs. a vehicle transport service...AND since it was already on my insurance policy because it was REGISTERED to me already, if my new license plates were already on the vehicle and that IF the driver caused any loss to my vehicle or anyone else's, it would be my insurance that would take the hit to cover it. It was a risk to let this happen, but if I didn't, I am uncertain how I ever would have received the truck I purchased. Some recommendations to the team: 1) Online purchases are becoming more of a thing these days. Communications via online methods such as email and texting are essential in eCommerce and I suggest that this sales team become more proficient with non-physical customer contact methods. 2) Consider offering a new button on your website's "vehicle listing pages" that allows paying the $500 deposit on a vehicle. In conjunction with that, it is also suggested leveraging a 3rd party payment service like Paypal or Venmo as well as your current offering of a credit card for paying a deposit. Many other dealerships offer an online reservation of a vehicle via a refundable deposit and the deposit is made right on the dealership online directly without any customers having to call & verbally share their credit card information. 3) It would have been good to have one point of contact who would serve to answer my questions and take care of my needs OR let me know that I was being transitioned between the different roles. 4) When making a sale outside of the state of MA and you are choosing to drive the vehicle for delivery, it is best (and less risk to your customers) to plate it with a dealer plate during transport and then transfer the customer's plate upon arrival. Insurance carriers also support this approach. 5) When the business manager is completing the financing/sale with the customer, be sure to include the financing institution in the paperwork so that if/when the customer needs to share it with their insurance carrier to obtain insurance, those details are available. In summary, my experience in learning about the vehicle was excellent, the purchase experience was pretty average and the post-purchase experience was not so great. More

by dawn.cm Verified Customer Verified Customer

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Great Experience buying my Jeep Gladiator. Really nice staff that got me exactly what I wanted. Would definitely recommend anyone to go there to buy a vehicle. staff that got me exactly what I wanted. Would definitely recommend anyone to go there to buy a vehicle. More

by coreywarner1986 Verified Customer Verified Customer

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Long term customer of Central Chrysler in Norwood, always happy with their service. Would recommend highly to anyone interested in a new or used Jeep. happy with their service. Would recommend highly to anyone interested in a new or used Jeep. More

by JD Verified Customer Verified Customer

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Jonathon Levin was extremely helpful with the process of finding my next Vehicle, He was informative and listened to our wants and needs. Very pleasant to do business with and I am very happy with new Gran finding my next Vehicle, He was informative and listened to our wants and needs. Very pleasant to do business with and I am very happy with new Grand Jeep Cherokee Latitude. Can't say enough good things!! Christina Sousa More

by Christina Aousa Verified Customer Verified Customer

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Would recommend to everyone. The process was amazing and relaxed, not pushy like other dealers. Thank you to each employee that helped me. Especially Jonathan Levin. relaxed, not pushy like other dealers. Thank you to each employee that helped me. Especially Jonathan Levin. More

by jcunha87 Verified Customer Verified Customer

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