Johnnyray Trammell

HORRIBLE DEALERSHIP.. Would recommend everyone to stay away. This horrible incident happened on Sunday, Oct 12th (7pm) at Capitol Nissan, 1120 Capitol Expressway Auto Mall, San Jose, California 95118. I got This horrible incident happened on Sunday, Oct 12th (7pm) at Capitol Nissan, 1120 Capitol Expressway Auto Mall, San Jose, California 95118. I got an mail from Capitol Nissan stating that I had won $750. We contacted them and we were informed that we had won this prize and we need to come immediately to collect the prize. The details informed us that we need to come immediately by end of day Oct 12th 8pm to collect the prize, that we were 1 in 100000 to win this amount of $750, we don’t need to purchase anything, we would need to get my drivers license and car insurance for proof and once we are there we will need to sign paperwork and they will send a check of $750 to our address in 45 days. I wasn't feeling well and my 2 babies were asleep, but still I asked my wife to drive along to collect this prize. On reaching there, we were informed in a very rude manner that there is an additional number that needs to be matched and we are not eligible for anything. Then he started telling us about a liquidation sale going on. We informed him that I wasn't well and babies were asleep, still we asked to come by end of day Oct 12th, 8pm with drivers license and insurance to collect the prize. To this he told us in a very rude manner that he can’t do anything, and we can leave and we can’t even talk to any manager. We were irritated by his behavior and still went on to meet a manager The manager said that this was a marketing tactic to lure people into his dealership. We showed our displeasure and irritation especially since I was sick and babies were asleep and we were lured/fooled to come immediately to collect the non existing prize. There were others who were in line showing their displeasure and irritation as well. One lady told she is going to put a complaint with Consumer Services. When we went to speak with the others, the manager rudely told me that we cannot speak with the others; and it is his complex/dealership and if we talk, he has the right to throw us out. We were shocked by this rudeness. We asked the name of the person who rudely attended to us and also the name of the manager, and the person who attended to us wasn't willing to reveal his name and laughingly, rudely told us that his name is “James Bond”, and asked us to leave. When I again asked for their names, the other sales people teamed up telling us that they won’t reveal us their names and asked us to leave. When we got into the car to leave, they all tauntingly started laughing and waving at us to leave. This totally reflects on the kind of people employed at this location who are extremely rude and have a very cheap mentality We were planning on buying a Nissan NV in the near future to cater to our large family, but due to such behavior, would never again plan on doing so. We would give this location an "EXTREMELY POOR" rating and would advice everyone to stay away from this location. More

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I purchased a brand new Nissan Rogue 2/8/2014. The initial experience of browing Nissan's selection was a satisfactory one. Johnny worked with us in finding a vehicle that met our needs. The reaso initial experience of browing Nissan's selection was a satisfactory one. Johnny worked with us in finding a vehicle that met our needs. The reason I have rated this dealership at a 2-3 is because AFTER the check for the vehicle was processed and the Rogue was sold, I received the feeling that customer service was no longer a priority for Nissan to fulfill. It began when I was asked to return for the delivery on 2/12/2014 but was missing the car mats and the second programmed key. When I arrived on 2/12, Johnny informed me that the key and mats still needed to be ordered, but would finish his portion of the delivery. He stated that it would take a couple of days, more than likely Friday, to receive these items that should have been sold with the car and the mats had probably been taken out of this Rogue to satisfy another customer. I called Friday to avoid going to Nissan for nothing, and received no return call. I texted him on his personal cell and still didn't return my text. I called again on Monday, 2/17/2014, no answer. Then called again from another number on Wednesday 2/19/2014 and he answered stating that he was JUST finishing up the order as we were speaking and would be ready for pick up on Friday 2/21/2014. I asked him if he received my message in regards to the scratch on the drivers side panel that was on the Rogue and Johnny said he had acknowledged that he received all my calls, apologized and stated that he would have this scartch fixed asap. I showed up 2/21/2014 and Mr. Trammel was no where to be found on the premises. When he arrived from the gym, he said that he thought we had scheduled for the afternoon and apologized for the 45 minute wait. The floor mats were in, but the key didn't come in and I would have to return. The scratch was buffed out, but looking at the vehicle, the scratch remained. At this point in time, I expressed that this would be a third time I would have to return for not only the key, but for the scratch. Mr. Trammel stated that for the back and forth, he would fill up my gas tank. I then made an appt for 3/1/2014 at 9am for the key programming and scratch repair. 3/1/2014: Jason the service advisor was very helpful and explained they would take care of me. The key was programmed, however the scratch was deeper then they had anticipated and would have to go to the body shop. He then passed me back to Johnny to proceed. Johnny brought me to make an appointment with Linda, who then told me that I would need to schedule for half a day to a whole day without my vehicle. I asked for a rental, but Linda said that I wasn't eligible for a rental and the best she could do was MAYBE have it back by a half day time frame. I consented as I thought I had no other choice and scheduled for 3/7/14, as this was my day off from work and could afford to be without the vehicle. Being that she told me I could pick it up the same day, I left my daughter's car seat and diaper bag in the back. I briefly asked Johnny about the gas situation and he said he'd take care of it when I returned. 3/7/2014: I spoke with Jaime early that morning and he explained that the body shop doesn't take that short of time period on a paint job, and normally takes 2-3 days. Jaime politely stated my two options: wait the 3 days and have the job done right, or he could have them buff it out and be ready by the end of the day, but the job wouldn't look as good. Of course, with the Rogue being a BRAND NEW vehicle, consented to the 2-3 day turnaround. 3/10/2014: Received a call from Jaime stating that my vehicle was ready for pick up and Nissan would be open until 6pm. I called him back asking who I would need to talk to about having my gas tank filled since Johnny was off, but I received no call back. At 12:30 (my lunch hour) I went and obtained my vehicle, and to no surprise, my gas tank was not filled. Please keep in mind that it was previously half full and NOT on empty. Johnny was not in so I spoke with Terry the Manager, and he had my tank filled within minutes. I was grateful for him at this point. The whole point of this review is because I really feel they could have done better. They could have offered me a car rental since they sold me a NEW vehicle with a scartch. I was really hoping for a better experience as I have been a loyal cutomer since 2002. I purchased my Nissan Altima Brand new from the same dealership. The vehicle I purchased was a 2013 Nissan Rogue, but none the less it was brand new with 65 miles on it. I feel like Johnny should of had these minor things handled and should have requested these items to be shipped on an expedited basis. I shouldn't have had to drive back and forth 3 times being that this was a new sale. I have spent over $26k and felt brushed to the side when I handed over the check. I purchased this car with my 1 year old in mind and being with out a car until Monday Afternoon was extremely inconvenient. Again, it wasn't like I put my money into a used car. I really expected more out of Nissan. Tomorrow marks one month of actually buying the Rogue and as we are one day shy, have barely received everything for my vehicle. I am sorry to report that I do love Nissan as a reliable vehicle source, but unfortunately, I will have to take my business elsewhere. More

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