Johnathan Granholm | Page 2

Excellent service and easy to deal with. A smooth no stress purchase. I give five stars, for Customer service and quality. A smooth no stress purchase. I give five stars, for Customer service and quality. More

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Great all around to deal with. Great follow up after the sale, very professional dealership. Great follow up after the sale, very professional dealership. More

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2nd RAV4 Purchase From 1st contact to taking delivery Johnathan and the rest of the Big Two team were courteous, professional, and worked quickly to make this 2nd purch From 1st contact to taking delivery Johnathan and the rest of the Big Two team were courteous, professional, and worked quickly to make this 2nd purchase the best I have ever had! More

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Classic BAIT and SWITCH I worked with a internet sales rep which we agreed upon the price over the phone which was an excellent offer. I made an appointment to meet with him I worked with a internet sales rep which we agreed upon the price over the phone which was an excellent offer. I made an appointment to meet with him the following day to test drive and "kick the tires" in hopes of driving away with it. I arranged outside financing for the total amount we agreed upon. When I arrived for the appointment, they vehicle was fresh off the truck so they needed an extra day to complete it (install decals, apply tint, check fluids, check air in tires, etc). Throughout the conversation, I confirmed with the rep 3 separate times that the price was the same as we agreed, he absolutely assured me that those are hard numbers and won't change. When I showed up the following day to pick up my new vehicle, they dropped the good ol' classic BAIT AND SWITCH! "Sorry Sir, we can't sell this vehicle for that amount. This is too far below invoice" They had 2 other reps try to 'work out a deal' with me but not even close to the original, about $2,300 off!! A complete waste of time to all involved. This dealerships rating being well below the average is an accurate depiction of how they operate. There are many other options to choose so there is no need to deal with this dealership. Disgusting tactics!! More

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ROBOCALLERS! BEWARE! Terrible Management! I contacted them in June for a quote on a vehicle through TrueCar. They have called me daily, sometimes multiple times in a day, and won't stop despi I contacted them in June for a quote on a vehicle through TrueCar. They have called me daily, sometimes multiple times in a day, and won't stop despite my asking them very nicely to TAKE MY NUMBER OFF THEIR LIST. Do not do business with them. They will straight up harass you. Too many other dealers in the valley to buy from such a terribly managed company. More

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