John Thorpe | Page 3

I made an appointment yesterday with one of their VIP managers at 315 for a 515 appointment the same day. Texted them I would arrive at 528 according to my GPS from Roseville. They said okay. Get there n managers at 315 for a 515 appointment the same day. Texted them I would arrive at 528 according to my GPS from Roseville. They said okay. Get there noone knew who was going to help us. VIP manager? That title is a joke! 10 minutes later someone comes out. We help outselves and find one of the vehicles we wanted to test and buy. Look closer and says sold. Keep in mind only reason I drove out there was to see this specific 4 runner trd pro. VIP manager leaves and comes back 15 minutes later and says other truck we were to see was sold also trd premium. Poor customer service waste of time. No excuse they could have called me and saved me my Sunday evening and gas. Don't go here. More

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Great service they treat as you are family!! Very accommodating. They are great people. They listen to what you need and prices reasonable. The service are done in timely manner. accommodating. They are great people. They listen to what you need and prices reasonable. The service are done in timely manner. More

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I've purchased five vehicles at this dealership, had $4000 worth of repairs made to my 2010 Prius and have always used them for my services. Getting charged $12.50 for a "brake inspection" when they hav $4000 worth of repairs made to my 2010 Prius and have always used them for my services. Getting charged $12.50 for a "brake inspection" when they have to remove the tires anyway to rotate is ridiculous! I might have to find another place to have my cars serviced? More

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Amazing customer service! No hassle, friendly and very helpful. This was definitely the best car buying experience I've had. I highly recommend Elk Grove Toyota! helpful. This was definitely the best car buying experience I've had. I highly recommend Elk Grove Toyota! More

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great service best sales experience we have ever had buying a car. Chris Ibarra and John Thorpe went way above all expectations. I will be a customer for life best sales experience we have ever had buying a car. Chris Ibarra and John Thorpe went way above all expectations. I will be a customer for life More

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Awesome people,service and cars Everyone was pleasant. No pressure and made a great deal that helped me So much!! I absolutely love my new C-HR!! The team put extra effort into gett Everyone was pleasant. No pressure and made a great deal that helped me So much!! I absolutely love my new C-HR!! The team put extra effort into getting me the color I wanted!! I'm recommending them to my friends,family and anyone who plan on buying in the near future!!! More

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No stress buying Great no-stress car buying experience. Each employee I had contact with was friendly and helpful, never pushy. Finance options clearly explained and Great no-stress car buying experience. Each employee I had contact with was friendly and helpful, never pushy. Finance options clearly explained and the delivery (explanation of features) was fantastic. More

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Great Customer Service I had a great experience! Toyota Of Elk Grove put their best foot forward from the beginning. Great job staff! Thank you for hard work. I had a great experience! Toyota Of Elk Grove put their best foot forward from the beginning. Great job staff! Thank you for hard work. More

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New 2018 4runner I had an incredible experience at E.G. Toyota. Nai was professional, friendly and extremely helpful. He really made my financing experience easy and s I had an incredible experience at E.G. Toyota. Nai was professional, friendly and extremely helpful. He really made my financing experience easy and straight forward. I'll definitely ask for him again when my lease is up. John Thorpe and Chris (sales) were amazing. They really made me feel comfortable about my purchase and gave me all my options. John is very professional and knowledgeable. Car buying can be extremely stressful and John really eased my fears. I drove off the lot that day with my brand new 4runner and no regrets. Thank you John, Nai and Chris for treating me like a person not a bank. I'll recommend E.G. Toyota to all my friends and family. More

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Bad Experience Everence I would give less than one star if I could.  As I promise I will give a big negative review for John Thorpe, the manager at the Elk Grove and he didn' I would give less than one star if I could.  As I promise I will give a big negative review for John Thorpe, the manager at the Elk Grove and he didn't even care. What is a lie and he didn’t stand up for his words. People, need this warning about him and his ethical. We love Toyota, All our family and friends have Toyota. My first car in High school was Toyota Camry. Now We wanted a Prius. Walked into the dealership with a family and test drove one.  Love the Prius but they didn’t have the Plus version. He said they only had Premium so give the price to us but we still want to get the Plus version. He gave us the last price for Premium and when we live the price go with us. As that time we totally understood and respect his word. But when we left by the door, he try to push one last price. We love it and agree that price and accepted, but we still want to check how the Plus look like. Keep in mind "We already accept the price". We said we still want the go to Lodi, and take a peak Plus since they don't have it. We might regret if we don't take a look at the Plus. He didn't say anything and let us go see the Plus with a welcome. We came to Lodi, and they don't have the Plus. So they said come back to Elk Grove. We call Elk Grove and we came back for the premium. They say just come and they will have it for us. Here is the BIG LIE starting. John dishonors the price that he gave last for the Premium. Instead, he raised the price even more. If they have the plus, there will be no question to ask to compare the two. Both dealers just didn't have it and make us drove back and forth. I didn't know we have miss communication. His lie makes us so mad at his own word. He also pushed to Justin's false (manager pushing game). No apology to our family. Why is he still in business and promote to manager. The man lives? without? his word and ethical. I even said I will meet halfway and he doesn’t keep his promise. BIG FAT LIER. Family and Friend, stay away from this guy. Honestly only $125 different from the price, they just raise because of the pride. But pride will get you negative and lose the family and friend referral?s. We will never buy Toyota again until they need to understand how important customer service experience is. Now we will switch to Honda from now on over just $125 LOL. Bottom line:  Stay as far away from John Thorpe, as humanly possible!  They will take advantage of you any way they can. More

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