John Ostlund | Page 35

The Ballwin Dean Team was the first dealer that contacted me after I put in a request to USAA's car buying service. So that's where I went to test drive the car I wanted - the 2012 Beetle. I stuck with them me after I put in a request to USAA's car buying service. So that's where I went to test drive the car I wanted - the 2012 Beetle. I stuck with them because of how impressed I was by my salesman, John Ostlund. He was so friendly and straight-forward and didn't pressure me at all which I really appreciated as a first-time new car buyer. He was easy to talk to and made it easy for me to stay in contact with him as he worked hard getting me the exact car I wanted for the price I wanted as quickly as possible. I also appreciated getting a really nice loaner to drive around while I waited! All the staff I came into contact with there was very friendly and the customer service was great. John's personality really won me over for the Ballwin Dean Team. I'd recommend him to anyone in the market for a new car! More

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David Liss Last week the other dealer who was in the David Liss Last week the other dealer who was in the final bidding for the new Passat failed to submit his bid in writing. I guess he did not thin David Liss Last week the other dealer who was in the final bidding for the new Passat failed to submit his bid in writing. I guess he did not think I was serious about ordering a new car, so by default you got the bid. It was his loss and your gain. I just wanted to tell you, that so far I have really enjoyed working with both you and John Ostlund. Your honesty, integrity and sincerity without being high pressured and given the run around, is a “plus” experience for a car buyer. On the 9th of November, I placed an order with John for that vehicle. I look forward to the completion and delivery of the vehicle. I would highly recommend your company, to anyone, seeking to purchase a new vehicle. Terry Knox More

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I have leased 3 cars from Dean Team Volkswagen and I couldn't be any happier with the sales, service or car. ALso, the finance department makes things very easy. Rick is great. I have also purchased a couldn't be any happier with the sales, service or car. ALso, the finance department makes things very easy. Rick is great. I have also purchased a Car from Dean Team Hyundai and they were great. I have always worked with Andy Miller but he is no longer at the VW dealership so I worked with John Osland who did a wonderful job. John, is a great sales person and gives customers excellent service. More

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My wife bought her car from John Ostlund at Dean Team Subaru and she got such a great deal that I went back and bought one, too. It is my wife's second Subaru and she loved her car so much that she conv Subaru and she got such a great deal that I went back and bought one, too. It is my wife's second Subaru and she loved her car so much that she convinced me to buy one. John did not pressure us at all and he worked with us to make sure that we bought the exact car that we wanted. Everyone that works at the Dean Team is helpful and friendly, and I highly recommend this dealership. More

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Our visit was a reatively painless one (in the realm of car shopping) and,overall, a good experience. Salesman was pleasant and very knowledgeable about the car we ended up purchasing. The dealership made car shopping) and,overall, a good experience. Salesman was pleasant and very knowledgeable about the car we ended up purchasing. The dealership made the payment at the end of the transaction easy for us to coordinate. More

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The one thing that made this buying trip great was working with our salesman John Ostlund. He had a really straight-forward approach and just went right into a great offer that we took. He made the wh working with our salesman John Ostlund. He had a really straight-forward approach and just went right into a great offer that we took. He made the whole process that much easier and I can honestly say that he was a very big reason we chose to go with Dean. Thanks John! More

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My salesperson was very knowledgeable and friendly. Lived up to all his promises. I looked at same model at another local dealership and had a very poor experience with that dealership. I am glad I pu Lived up to all his promises. I looked at same model at another local dealership and had a very poor experience with that dealership. I am glad I purchased from Dean Subaru. While I will say that the overall environment was typical of car dealerships I have experienced, John Osterlund is not your typical salesman. He exceeds my expectations and does a great job avoiding the car salesman stereotype. More

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Dean Team Ballwin What more can you ask for from a Dean Team Ballwin What more can you ask for from a quality dealership. They gave me the price I wanted for my trade in and for the new vehicle I w Dean Team Ballwin What more can you ask for from a quality dealership. They gave me the price I wanted for my trade in and for the new vehicle I wanted. John Ostlund was my sales guy and he was great. Being new to Volkswagen, he went over the vehicle, the company and answered all my questions. It felt like a conversation you would have with a friend and everything about my experience was better than I had expected. Dean team was supposed to close at 9pm and I don't think I left until just before 10:30pm, with no one rushing to get me processed or ever complaining about being there late. This dealer is truly there for its customers and I could not have asked for a better new car purchasing experience. I recommend this dealer to anyone and I will go back there when I am ready for a new car. More

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John Ostlund was my salesperson. He was honest and did not pressure me too much, to purchase. He placed my new car under roof, as I had requested, because my new car was staying with the dealer overnight not pressure me too much, to purchase. He placed my new car under roof, as I had requested, because my new car was staying with the dealer overnight when we had tornadoes and hail. I appreciated this very much. He also took my home address out of the navigation on a demo car I drove when I could not figure out how to delete it. My only disappointment was in the trade in value for my used Subaru. I had looked at its value on two different sites and requestest a few hundred dollars less than the sites recommended. Mr.Dean would not honor those and offered my $500.00 less. I took it. I believe that if I would have held my ground, I could have prevailed. I did use a program called ZAG to price my new car and that price was honored. It took the haggle out (almost) of car buying, which I really despise. I am happy with my new car. It has 50 miles on it. More

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My experience with Dean Team was great. The salesmen were very knowledgeable and answered all of my questions. They also were honest and if they didn't know something specific they looked it up instead were very knowledgeable and answered all of my questions. They also were honest and if they didn't know something specific they looked it up instead of making up an answer. They weren't pushy at all and were very patient with my three visits there to make up my mind. They located the exact new car I wanted and we agreed on a very fair price without a lot of back and forth or haggling. I would definitely recommend them to everyone. More

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