John Ostlund | Page 20

Amazing Customer Service Today I purchased my very first vechicle from salesman John Ostlund and Jason Moore who helped me finance it. They were both very professional and wen Today I purchased my very first vechicle from salesman John Ostlund and Jason Moore who helped me finance it. They were both very professional and went above and beyond my expectations. They made this process extremely easy by both being very knowledgeable at what they do. I am so impressed that when the time comes that I need a second vehicle I am definitely coming back. I will recommend this dealership to everyone. More

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BINGO If buying a car was like a Bingo Game my card had at least 4 Bingo's. I had many positive experiences at the Dean Team Suburu. I originally met John If buying a car was like a Bingo Game my card had at least 4 Bingo's. I had many positive experiences at the Dean Team Suburu. I originally met John Ostlund while dabbling on line checking out 2018 Suburus.. At the time I was given the opportunity to test drive in February 2018. ( I was fortunate they offered a Gift Card for a Test Drive) I saw a number of cars that were calling my name but I wasn't ready to jump ship. The Ride I had was going on 12 years and over 200K miles so I was defiitely looking. for my car of the Future. I don't really like Car shopping but the Dean Team Sales personell , John for one never pressured me to do anything sooner than I wanted to do. In the past year I probably made at least 4 Stops to check on Vehicles and even when John was uinavailable one of his other associates Richard helped to show us around the lot . Since February 2018 John continued to keep in touch telling me Specials that were occuring. I never felt like I had to buy with John but he continued to make me feel I wanted to own a Suburu. Well I finally decided on February 2, 2019 it was time. John sent me a text about how 0% on Outbacks was still in Play. I looked on the Suburu Dean Team Website and found the the Outback with the color I wanted and a large number of options that would make this ride the one for me. One week later we came in to sign off on all the paperwork and one again John helped us with all the initial paperwork while explaing all the different options with Suburus Starlink and information about the Warranty Programs. He was most informative and then we moved on to Financing. Once in Financing (who wouldn't pass on 0% Interest) we met Jason Moore. He made my wife and I feel most Comfortable and went over each page that needed to be signed or initialed and helped us understand the whole process. Jason even checked on the Tax Rate for us since we were coming in from Illinois. I believe this was a Top 5 purchase in my life. I knew getting the car I wanted wasn't going to be cheap but I felt comfortable that my expectations were not unreasonable . At one time Matt ( I believe he was the Sales Manager) came in and he was nice and cordial but I knew having John in my corner I was able to make my case and bring home my new "SUBU." In closing I am veery pleased with all my experiences from the Dean Team. and I would reccomend at least giving John, Jason , and Matt a chance to earn your Business. More

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First time purchasing a car without going to other dealers. Both John and Matt were extremely professional, knowledgeable and curteous. John was very thorough going over all the features, making sure we underst Both John and Matt were extremely professional, knowledgeable and curteous. John was very thorough going over all the features, making sure we understood how they all functioned. Matt reassured us if we had any problems that Dean Subaru would take care of us. This is our second Subaru Outback and will continue to be Subaru owners. We highly recommend Dean Subaru. More

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Highly Recommend the Salesmen The salesman explained the different features of the Subaru models to me. I test drove 2 cars. No pressure was applied to make the sale. The price The salesman explained the different features of the Subaru models to me. I test drove 2 cars. No pressure was applied to make the sale. The price negotiation was a low key experience. The dealership provides customers with free car washes, loaner cars & state inspections. It was a cordial & pleasant car buying experience. More

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Very Satisfied John was good to work with, answered all questions and paid attention to detail. He kept in touch after the sale in case there were any issues. I woul John was good to work with, answered all questions and paid attention to detail. He kept in touch after the sale in case there were any issues. I would recommend John to anyone shopping for a Subaru. More

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No snow This is the third time I have purchased a Subaru at this dealership. Every time it has been relaxed and informative. Even when considering another veh This is the third time I have purchased a Subaru at this dealership. Every time it has been relaxed and informative. Even when considering another vehicle there was no pressure to buy here, just a lot of help to meet our needs. More

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Very fast on closing the deals and delivery process Our experience on negotiating deal and closing the deal was very quick. Worked with John Ostlund Who is our sales coordinator... he was so friendly a Our experience on negotiating deal and closing the deal was very quick. Worked with John Ostlund Who is our sales coordinator... he was so friendly and polite. Thanks John and team to making us the proud owner of Subaru outback. More

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Good Experience The purchase experience with John was easy - no pressure - allowing us to reach our own decisions and offering plenty of information /knowledge on the The purchase experience with John was easy - no pressure - allowing us to reach our own decisions and offering plenty of information /knowledge on the cars. The place was clean and comfortable with snacks and drinks available while spending time there. All in all a pleasant experience. More

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Quick and friendly I did research ahead of going into the Deam Team Subaru dealership and knew exactly what model and accessories I was interested in. Upon arrival, the I did research ahead of going into the Deam Team Subaru dealership and knew exactly what model and accessories I was interested in. Upon arrival, the sales team was quick to bring around the car, show the features, and let me take a test drive. I worked with John and Matt, and they were both friendly and informative about the car and any questions that I had. They were in no way pushy, but did make sure I understood the different options available and why I might want to consider them. Going through financing with Dustin went much more quickly than any other car-buying experience I've ever had. I was in and out within about 3.5 hours, and definitely recommend this dealership to anyone who is interested in Subarus. More

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The Best! Mark McNulty, John Ostland and Jason Moore were extremely helpful and very professional. No one tried to talk us into something we didn't want. Each o Mark McNulty, John Ostland and Jason Moore were extremely helpful and very professional. No one tried to talk us into something we didn't want. Each of them were on the same page with regard to the deal we were trying to make. I found the Outback on their internet site and Mark was true to his word about what the car would cost. John did a great job of showing us around the new car and was kind enough to listen to our rambling while we waited for delivery. Jason made the paperwork almost too easy. We traded in a Forester for an Outback and are extremely pleased not only with the vehicle but with the whole Dean Team experience. It is the way buying a new car should be! More

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