John Nelson | Page 13
General Manager
Jaguar Land Rover Schaumburg
920 W Golf Rd
Schaumburg, IL 60194
187 Reviews
Write a ReviewDealership Experience
15 yrs, 1 mo
187 Reviews of John Nelson
September 12, 2021
I had an awesome experience when I purchased my new Velar Range Rover. This was our second purchase with Vonce Isom. He is an amazing sales person and took good care of us. Range Rover. This was our second purchase with Vonce Isom. He is an amazing sales person and took good care of us. More
Other Employees Tagged: Vonce Isom
August 28, 2021
I had an excellent experience! John did a great job finding the vehicle. Darren did an awesome job with the vehicle orientation. Overall, an excellent experience! finding the vehicle. Darren did an awesome job with the vehicle orientation. Overall, an excellent experience! More
Other Employees Tagged: Darren Little
July 13, 2021
Didn’t completely fix my car and then charged me $750 more to complete the fix. Now the check engine light is on after getting car home! VERY frustrating!! Not good service!! more to complete the fix. Now the check engine light is on after getting car home! VERY frustrating!! Not good service!! More
Other Employees Tagged: Stephen Pavlik
July 08, 2021
More than excellent customer service!David K and the More than excellent customer service! David K and the rest of the team went beyond expectations to help me out to get my new Jaguar F-Pace. Alba C More than excellent customer service! David K and the rest of the team went beyond expectations to help me out to get my new Jaguar F-Pace. Alba C. More
Other Employees Tagged: David Kaminski
June 16, 2021
If you want the worst experience of your life this is a good place to buy your car - they will disappoint you in ways you wouldn't imagine possible They deserve 0 stars. Purchased $142K Supposed CPO car. good place to buy your car - they will disappoint you in ways you wouldn't imagine possible They deserve 0 stars. Purchased $142K Supposed CPO car. Dishonest, didn't return calls, incomplete everything including CPO paperwork where they didn't have repair orders that are required for CPO work to prove all issues have been corrected. Sent 140K car with one key after I repeatedly confirmed with them it had 2 keys. Car wasn't ready for delivery - twice for no good reason almost 3 weeks after deal was closed. Car arrived with scratches on mirror and wheels despite telling me there were none. I've purchased 12 cars online and NEVER had this bad an experience or dealt with such careless and ultimately dishonest people. After all of this they won't return my calls and i still don't have countersigned paperwork or the title to the car. Unbelievably terrible sales, customer services and overall experience w/ this dealership. I gave them multiple opportunities to salvage the customer experience and they acted like they could not care less. More
Other Employees Tagged: Jessica Cervantes, Raul Tomsa, Ronnie Robies
June 06, 2021
Great experience from the initial greeting to the final delivery! Very consultative, no pressure. Jacqueline was so helpful in the entire process and willing to stay late two days in a row. delivery! Very consultative, no pressure. Jacqueline was so helpful in the entire process and willing to stay late two days in a row. More
June 04, 2021
Dave our sales person was fantastic. The General Manager was also a bi help with the deal being complete. Dave was not pressuring us at all. Just gave us the facts on the car and let us make our decision. was also a bi help with the deal being complete. Dave was not pressuring us at all. Just gave us the facts on the car and let us make our decision. More
Other Employees Tagged: David Kaminski , Jessica Cervantes, James Russo
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