John Masoud | Page 2

Friendly and nice people very professional everything was smooth and nice thank you for a wonderful customer service smooth and nice thank you for a wonderful customer service More

by SPEROSABA Verified Customer Verified Customer

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Do not go to this West Covina Toyota dealership! ! The sales manager is very unprofessional and I don't trust him!! I came here to check out a used car and I almost bought it. The salesman (John) cam ! The sales manager is very unprofessional and I don't trust him!! I came here to check out a used car and I almost bought it. The salesman (John) came to me with the paperwork for the final price breakdown and this is when I found out that there was a $1500+ for the “3 year Zurich protection plan” which I kindly declined, but was insisted on getting even though the car was used. After going back and forth we finally agreed on a price that I was willing to pay to include $500 towards that Zurich plan that I would not use anyways. When they found out that I was not financing through them and I gave John my Bank check, all of a sudden the price goes back up after recalculating the sales tax. I declined the price and the salesman sends me over to the sales manager (I didn’t catch his name, but he was a bald head male) to renegotiate once more. After agreeing again to the renegotiated price, they told me to fill out a credit application which I also declined. Why would I need to have them check my credit if I just gave them a bank check? The sales manager said that he didn’t trust my bank check and it could be a fake or that I could put a stop payment on it. I explained to him that there is a phone number to the bank on the front of the check that they needed to call to get authorization for funding. My bank check covered 94% of the cost for the car and I would pay the remaining 6% on my debit card once the bank funding was completed. When the sales manager found out that I was waiting for the bank funds to clear before paying the balance, he started cussing and dropping F-bombs to John about the situation. I was sitting not even 20 feet away from them when I heard them cussing back and forth. John came back to me with my bank check and I asked him why his sales manager was dropping F-bombs about me, he told me that was a discussion between them and not me. I felt disrespected by the sales manager!!!!! I grabbed my check from John and thanked him for his time and walked right out the door. I will never do business with an unprofessional sales manager or anyone for that matter! More

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