John Lucas | Page 4

Great experience with Brian, Kris and Gabe! Been with Mohawk Honda for 25 years. They are the best, love their service department also! Been with Mohawk Honda for 25 years. They are the best, love their service department also! More

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I have only ever owned Nissans, and found myself unexpectedly in need of a new used car. Mohawk Honda had a Nissan Altima, so I made the trip to test drive it. I was immediately warmly greeted by t unexpectedly in need of a new used car. Mohawk Honda had a Nissan Altima, so I made the trip to test drive it. I was immediately warmly greeted by team members and made to feel welcome. A Sales Professional named Camren checked on me and was fun to chat with. A Manager, Jen DeCiero checked in with me to get an idea of what I was seeking. Jen had a relaxing demeanor and came across as a woman who knows her stuff. She brought me to Tyler Haraden, and I test drove the Nissan and another vehicle, at no time feeling rushed, hassled or pressured. While the vehicles I tried were ok, they just weren't 150% right to me. I always thought of Honda's as safe, reliable cars that held their value- I just had never owned one. I ended up test driving the 2023 Honda HRV Sport that I originally saw when I pulled into the dealership, and I loved it. Tyler was one of the best sales people I've dealt with. He was warm and engaging, knowledgeable and straight forward. He didn't do the back and forth bit with the business-finance managers; he asked me what would work and I was given a fair deal. Business Manager John Lucas listened to my offer and was reasonable. Everyone knew I was using my own credit union for financing, but I was not treated as any less important of a customer. Business Manager Frank Fattoruso was also reasonable and impressive with his knowledge and understanding of the final bill of sale and warranty options. I had a lot of questions as I had never owned a Honda, and he- along with everyone else- was more than patient with me. Brianna McKenna sat with me in my new HRV and reviewed all the technology, of which she is well versed and personable. The only reason why I did not give 5 stars is because the ad online and in-house stated that a 3-month trial of Sirius XM was part of the deal, but at time of delivery, I was informed that it wasn't an option on that particular model. I also noticed 3 small dents that I hadn't seen as it was getting dark each time I was able to get to the dealer. Upon informing Tyler, he quickly arranged for someone to drive to my home to pick it up, bring it to the dealership to fix, and then brought it back to me at home- at no charge. Mike Malone(?) in the Service Center was friendly and efficient. I should also mention that my close friend who has been my mechanic of over 20 years, stated that those in the business regard Mohawk Honda's mechanics and service center as one of the best there is. This was the biggest purchase I've ever made, and everyone at Mohawk Honda made me feel excited and appreciative about giving them my business. I plan to return when needed and also to spread the word on their wonderful customer service. The Thank You card was a nice, nostalgic touch that I personally appreciated. Thank you, everyone, for making this an enjoyable experience. More

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I contacted 2 other Honda dealerships. Mohawk was by far the most responsive amd willing to negotiate throughout the sales process. The salesman and sale manager also were far more transpa Mohawk was by far the most responsive amd willing to negotiate throughout the sales process. The salesman and sale manager also were far more transparent during the process than anyone at the other 2 dealerships. More

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Our experience with Mr. Luis Morales was great! He made us feel comfortable speaking with him (being senior citizens), as he was quite knowledgeable with the vehicle. Being Luis Morales was great! He made us feel comfortable speaking with him (being senior citizens), as he was quite knowledgeable with the vehicle. Being less technical than younger people Luis was very patient with us and had to recap some information more than once, and for this we were grateful. More

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I recently purchased a new Honda Pilot. Camren and Tyler were very knowledgeable and helpful with my purchase. I would highly recommend them to anyone interested in buying a car from Moha Camren and Tyler were very knowledgeable and helpful with my purchase. I would highly recommend them to anyone interested in buying a car from Mohawk Honda. I would like to also say that Ben was helpful with explaining all the features of the car. More

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Staff members listened to our concerns and were respectful and professional. Worked with Cody King and John Lucas who were both great. respectful and professional. Worked with Cody King and John Lucas who were both great. More

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100% recommend Cam McKenna and his sister Bri McKenna for ANY of your car inquiries! ANY of your car inquiries! More

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Friendly, quick, efficient, work well as a team for the customer. Listen to what the customer desires are. customer. Listen to what the customer desires are. More

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Best car buying experience I’ve ever had! ! Sam, Tony, Brianna, and John were all amazing to work with and super helpful! I would highly highly recommend Mohawk Honda to anyone! 15/10 experien ! Sam, Tony, Brianna, and John were all amazing to work with and super helpful! I would highly highly recommend Mohawk Honda to anyone! 15/10 experience!! More

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This was the easiest purchase of a vehicle ever! MJ and I did mostly everything over the phone! Also, service and attention to detail has greatly improved since my last purchase three years ago. MJ and I did mostly everything over the phone! Also, service and attention to detail has greatly improved since my last purchase three years ago. More

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