John Ivey | Page 3

It took 3 calls to the service department, leaving a voice mail each time, to set up the appointment. Then drop off took 15 minutes with no contact from staff before I walked up to an employee for them voice mail each time, to set up the appointment. Then drop off took 15 minutes with no contact from staff before I walked up to an employee for them to take my keys and get the work done. I told John that I would be leaving immediately. 4 hours later I had not received any update regarding the vehicle so I called and was sent to voice mail (I did not leave a voicemail). 30 minutes later I called again this time I did leave a voice mail. Finally one hour after my voicemail I called again and the woman who picked up the phone physically walked over to John to get my answer. That answer being that the vehicle was ready 5 hours ago. I will not return. More

by dbryan Verified Customer Verified Customer

Print

John was great! He was able to figure out what was going on with my truck and the tech was able to fix it! John has great customer service could not recommend him en He was able to figure out what was going on with my truck and the tech was able to fix it! John has great customer service could not recommend him enough! More

by jandres60228 Verified Customer Verified Customer

Print

Was able to get my tire fixed, oil changed, a couple of computer recalls fixed, and a new key fob done in about 2 hours. All without an appointment. Great job. Thanks computer recalls fixed, and a new key fob done in about 2 hours. All without an appointment. Great job. Thanks More

by howard.pilgrim Verified Customer Verified Customer

Print

John takes care of of you like you are family. The service is always Great and on time The service is always Great and on time More

by DON44COOK Verified Customer Verified Customer

Print

Great customer service and quick turnaround time. The doughnuts and sandwiches are a nice touch as well. The doughnuts and sandwiches are a nice touch as well. More

by rlnjr Verified Customer Verified Customer

Print

We paid for a trifold bed cover for our new truck that was purchased April 2nd, however the service personnel installed the wrong bed cover. We had it removed and waiting for the correct cover to come i was purchased April 2nd, however the service personnel installed the wrong bed cover. We had it removed and waiting for the correct cover to come in. However Mr. John performance was exceptional. More

by joe.l.bradley Verified Customer Verified Customer

Print

Haley and John were genuinely helpful in getting my car back on the road. This dealership truly has some of the best people in town—trustworthy, respectful, and friendly from start to finish. If you’re back on the road. This dealership truly has some of the best people in town—trustworthy, respectful, and friendly from start to finish. If you’re looking for great service and people who actually care, give them a chance. You won’t be disappointed. More

by adchik0723 Verified Customer Verified Customer

Print

Thanks john for letting me waste 1000$ on a service i didn’t really need. Told him on the phone my transmission fluid % was low and he recommended me the 2 quart top-off. Which in context to the average didn’t really need. Told him on the phone my transmission fluid % was low and he recommended me the 2 quart top-off. Which in context to the average person sounds like a slight life expectancy increase of my transmission fluid. This didn’t increase the life expectancy of my transmission fluid and my dash still shows the same amount of % which when explained, they said they remove two quartz of fluid when they fix the transmission filter and added two quartz back. There was absolutely no point of doing this “small” service when i’ll need to go back to the dealership for the big service in the same amount of time as if i never got this service done. Never written a bad review in my life since I usually give people the benefit of the doubt, but this was ridiculous. I really hope your dealership records calls so you can see why I'm so bitter about this situation. More

by KevinTally Verified Customer Verified Customer

Print

Quick, professional, and courteous service each and every time I visit this dealership. They never met me down. time I visit this dealership. They never met me down. More

by frankiefrank07 Verified Customer Verified Customer

Print

The staff is courteous, from the time I drove into the service lane. They videotaped what they inspected on my vehicle and provided that to me. I was very pleased with their service. service lane. They videotaped what they inspected on my vehicle and provided that to me. I was very pleased with their service. More

by valeriebrown6795 Verified Customer Verified Customer

Print