John Hughes | Page 9

Ask for Mike Elkin. I am and was very pleased with Ask for Mike Elkin. I am and was very pleased with the hospitality of the staff and salesmen from Beaver Toyota in St. Augustine. The only rea Ask for Mike Elkin. I am and was very pleased with the hospitality of the staff and salesmen from Beaver Toyota in St. Augustine. The only reason I did not put a full 10 on both was because we found the car on CarFax and because the completion time after we arrived on site to purchase my 2019 Tacoma was more than 4 hours. The 9 rating is primarily the result of and effort of Salesman Mike Elkin. Mike is amazingly relaxed and comfortable selling Toyota Tacomas. Then again, who wouldn't be? Those things sell themselves. However, Mike makes the process really smooth and was willing to establish an appointment for me for when I returned to purchase the Taco. Mike was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. Due to the unexpected high influx of customers, Mike was able to assist other customers, ensuring no one was left un assisted, while maintaining rapport with his current client, me. He goes above and beyond for his customers, by providing courtesy text for follow on benefit services for which he promised, and kept his promise. He helped as much as humanly possible and was clearly a hustler, never resting while other salesmen appeared to be lounging around smoking and joking. Great service and he knows his stuff. This was the easiest dealership I have worked with. Despite the 4 hour sales process, the finance man, I believe his name was John Hughes, was efficient and made sure that everything was covered at the best price in town. I had a wonderful experience purchasing a used Taco. The process was stress free and pleasant. I had a great experience at BTSA. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with BTSA. Now, when the time came to negotiating, a process not many look forward to, there does seem to be a pattern with Toyota dealerships across the nation. Don't get me wrong, the final price was absolutely fair and they gave me a good deal on my trade in. However, four different Toyota dealerships have made the same "mistake" when listing a price. Two Toyota dealerships in North Carolina, one in Louisiana and BTSA came to the table with an asking price slightly below the window price and a couple thousand under Blue Book. When the "negotiating" began the salesman comes back from the finance department stating "They made a mistake and this is a one time offer for this price because it is worth way more. If anything, if you do not accept this price the price will only go up." Whether or not that was a true statement, I don't know. But three other dealerships in two different states made the same mistake and declared the same procedure for further negotiations. This is hard to believe, but the bottom line was the price was fair and the service was great. The only thing I would change is my own body language. I was not on guard and Mike read me like a book. I saw a good deal and relaxed. He knew he had me on the line and the finance department reeled me in. More

Report | Print

We LOVE our new 4Runner so much, always wanted one and you guys made it happen for us. We are so thankful for the deal going smoothly and helping us to finally buy our dream car! Thanks James Suggs and Jo you guys made it happen for us. We are so thankful for the deal going smoothly and helping us to finally buy our dream car! Thanks James Suggs and John Hughes especially for all of the hard work! 👍😎 More

Report | Print

Very Honest folks from top to bottom. It actually was a great personal experience meeting the individuals who helped me and I really like the vehicle . I would highly recommend this dealership. great personal experience meeting the individuals who helped me and I really like the vehicle . I would highly recommend this dealership. More

Report | Print

Christian was so awesome to work with! Very personable, entertaining, and got me the car and price that I wanted in just a couple of hours. THANK YOU! entertaining, and got me the car and price that I wanted in just a couple of hours. THANK YOU! More

Report | Print

We really enjoyed shopping and buying our new Camry XSE from Ryan. He was knowledgeable, patient and accommodating. He let us test drive several cars as we were unsure of the color combinations that we wou from Ryan. He was knowledgeable, patient and accommodating. He let us test drive several cars as we were unsure of the color combinations that we would like long term. Beaver has a lot of choices. We enjoyed how quickly financing got us through the deal. Kudos to Beaver for employing 5 staff financing specialists. Usually you have to wait long hours to get through financing. This was quick and painless. We were also impressed with how Beaver trusts their sales staff and they are able to show you a car instantly while walking their lot. No need to run back inside to find a key to open a vehicle. This is a big time saver especially when there are so many choices with colors, interiors and added features. Bottom line, friendly staff, no pressure, accommodating, honest sales and financing staff, clean enjoyable business lot and building. More

Report | Print

This dealership is by far the best I've been to ever. They go above and beyond to make the customer happy and Brian is excellenI, helped me set up Apple Car Play and all the settings in my new Rav4! Than They go above and beyond to make the customer happy and Brian is excellenI, helped me set up Apple Car Play and all the settings in my new Rav4! Thank you More

Report | Print

Buddy made it super easy to buy a new car. I barely had any credit and only so much I could put down. Buddy worked with me to find the perfect car. any credit and only so much I could put down. Buddy worked with me to find the perfect car. More

Report | Print

Christian was great! We were in and out within 1.5 hours. Great price and very friendly. We are going on 3 vehicles purchased with Beaver and we are “wowed” every time. Great price and very friendly. We are going on 3 vehicles purchased with Beaver and we are “wowed” every time. More

Report | Print

I was at ease and very happy with Gary at Beaver Toyota. I walked in to look at cars and left with a new one! I walked in to look at cars and left with a new one! More

Report | Print

I just want to tell you how amazing your staff is at Beaver Toyota. David Seals was so patient with me and walked me through every aspect of the car and my buying experience. He also checks on me and th Beaver Toyota. David Seals was so patient with me and walked me through every aspect of the car and my buying experience. He also checks on me and the car after the sale, WOW! Thank you David for making me feel appreciated. John Hughes was the great to work with, he helped me understand everything that there was to know about the financing process. All around wonderful experience! Thank you for being a great dealership 💜 More

Report | Print