John Holliday | Page 5

Patient, kind, and very helpful. Great service from this dealer. Repeat customer, thank you again Great service from this dealer. Repeat customer, thank you again More

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Gregory helped me buy a car from Heritage Toyota in Owings Mills. He did a great job going through all my options, being attentive/patient, and helping get the best car for me. He did great work. Owings Mills. He did a great job going through all my options, being attentive/patient, and helping get the best car for me. He did great work. More

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We had a really great time with April. She was helpful, very efficient and she got the job done in style. She was helpful, very efficient and she got the job done in style. More

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⭐⭐⭐⭐⭐ Outstanding, Above-and-Beyond Service at Heritage Toyota Owings Mills I cannot say enough good things about my experience with Heritage Toyota Owings Mills and their incredible team! I initially l Toyota Owings Mills I cannot say enough good things about my experience with Heritage Toyota Owings Mills and their incredible team! I initially left a voicemail and was promptly called back by John Holliday, Toyota Facility General Manager, on 12/30/25. From the very first conversation, John was knowledgeable, transparent, and incredibly competitive with pricing on the Toyota RAV4. Even though I briefly explored Honda dealerships afterward (and unfortunately had a poor experience elsewhere), the professionalism and responsiveness from Heritage Toyota truly stood out. Later that evening and again the following morning (12/30–12/31), I reconnected with John and his team about a different Toyota RAV4 model—specifically an AWD Hybrid. John and Gregory Nwaoha went FAR beyond what I ever expected, spending a significant amount of time walking me through pricing options and features with patience and care. In a truly remarkable show of dedication, Ben personally drove two hours each way to another Toyota dealership to bring back the exact vehicle I was interested in-ensuring it would be available at Heritage Toyota Owings Mills at the best price I was offered anywhere. On top of that, John coordinated for Ben to pick me up from my home in Columbia, MD, since I wasn’t trading in my vehicle and needed help getting to the dealership. That level of service is simply extraordinary. When I arrived, Gregory was incredibly professional and kind—even though I came in late, actually after closing time. The dealership officially closed at 6pm, yet Gregory stayed with me until after 8pm, patiently answering all of my questions. I spent nearly an hour carefully reviewing the financing application, and at no point did I feel rushed. Gregory’s knowledge of the RAV4 features is exceptional. During the test drive, we thoroughly explored the blind spot monitoring feature- I realized I hadn’t clearly communicated my expectations about how important this was for my new vehicle in advance. Gregory, Dmitri, and John all worked together to test settings and configurations multiple times. Dmitri and Gregory both drove the vehicle with me to help verify the feature, and we reviewed the manual together. Ultimately, the blind spot monitoring worked as designed, but not in the way I preferred (an audible alert when signaling). Because this feature is so important to me, I made the extremely difficult decision not to purchase that day. I felt terrible about how late everyone stayed-especially on New Year’s Eve-and even offered to compensate them all for their time. They refused without hesitation, repeatedly telling me they just wanted me to feel completely comfortable before making such an important purchase. Their kindness, professionalism, and integrity genuinely humbled me and makes me want to recommend anyone I know who is looking for a vehicle to call or visit Heritage Toyota Owings Mills for an exemplary experience. This is my first car purchase and I thought that the price was the main priority - being supported by everyone at Heritage Toyota Owings Mills makes me feel that above and beyond service is the norm and even though I’m frugal, it’s a no-brainer to visit their facility to see if any of their vehicles meets your needs. I walked away incredibly impressed by John, Gregory, Dmitri, Ben, and the entire Heritage Toyota Owings Mills team. Even without completing a purchase, this was one of the most supportive, patient, and respectful customer experiences I have ever had. If you are in the market for a new vehicle, I highly recommend speaking with Heritage Toyota Owings Mills—they truly set the gold standard for customer service. More

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Grace has been fantastic throughout my car buying experience and I truly appreciate all of her patience and help! Additionally, Heritage Toyota has been my dealer of choice for the last 15 years and experience and I truly appreciate all of her patience and help! Additionally, Heritage Toyota has been my dealer of choice for the last 15 years and I hope to continue to do business with them. More

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April was patient and nice to work with. Made purchasing new car very easy and enjoyable experience. Made purchasing new car very easy and enjoyable experience. More

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April Moore was great. Beautiful used car. She made the whole experience smooth. She made herself available on Christmas eve. Thanks!! Beautiful used car. She made the whole experience smooth. She made herself available on Christmas eve. Thanks!! More

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April was the best and gave me amazing service. I highly recommend her and the dealership. I highly recommend her and the dealership. More

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All staff was kind and efficient in servicing our family so we could purchase the vehicle we came for. Everyone (John, Will Butler, Will, who inspected our trade-in, Jaylen, and Alexa) were all very persona so we could purchase the vehicle we came for. Everyone (John, Will Butler, Will, who inspected our trade-in, Jaylen, and Alexa) were all very personable and made us feel at home. More

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Great service! ! Efficient, knowledgeable and friendly. Found the model and style I wanted within minutes and was able to negotiate over phone due to traveling. I ! Efficient, knowledgeable and friendly. Found the model and style I wanted within minutes and was able to negotiate over phone due to traveling. In sad out in less than an hour to sign documents and take pressing vehicle. A+++ More

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