John Higgins | Page 10

Excellent Customer Service John Higgins - Service Writer was professional and a pleasure to deal with during my recent service visit at Mohawk Honda. He was straightforward in o John Higgins - Service Writer was professional and a pleasure to deal with during my recent service visit at Mohawk Honda. He was straightforward in our interaction about the service needed to be done on my vehicle. More

Report | Print

Very friendly and understanding Both service and sales teams were very understanding and helpful. We had a trip to take and had just picked up the van, and it needed brake work done. Both service and sales teams were very understanding and helpful. We had a trip to take and had just picked up the van, and it needed brake work done. They pulled it in and fixed it right away before our trip. More

Report | Print

Great service with a smile From the date I purchased my new Honda Accord in April 2017(My second Accord as I still own my 2009 which runs like a top) , to this visit a year late From the date I purchased my new Honda Accord in April 2017(My second Accord as I still own my 2009 which runs like a top) , to this visit a year later for my first service visit since I bought my car, I have had nothing but a wonderful and positive experience. John was great as my salesperson, and I was ecstatic to learn is now in service. He was great about scheduling my appointment, and getting me in a very timely manner. When I arrived he greeted me with a big smile, and got me through my paperwork quickly. John is really an asset to the service department. I would highly recommend Mohawk Honda and their great service department to anyone!! More

Report | Print

Like dealing with a family member. Travis Landry treated us like he was a family member, perhaps a nephew or grandson.. We have bought several cars from Mohawk Honda and see no reason t Travis Landry treated us like he was a family member, perhaps a nephew or grandson.. We have bought several cars from Mohawk Honda and see no reason to ever buy from anyone else. And Travis Landry is one of the many reasons why. From the beginning, Travis made us feel and know that we were in the right hands. His professional yet personal way of dealing with my wife and me cannot be reduced to mere words. We felt cared for and treated in ways that one might expect a younger family member might treat a couple of old people like us should be treated, Our finance person was John Barber, and he also treated us with great dignity and respect. I had no doubts that John also had our best interests at heart when it came to the hard questions of money. Thank you, John We also had to deal with the service department briefly, to remove a small part from our trade in, that we wanted returned to us. John Higgins made that process go smoothly and easily. Thank you for taking care of that in such a professional manner, John. We never allow anyone to service or touch our cars except Mohawk Honda. We travel to Florida a lot and yet make certain that scheduled service only occurs when we are in the Schenectady/Scotia area. We just don't trust other Honda dealerships, to service nor to sell us anything. Thank you, Mohawk Honda, for being there for us, for being OUR HONDA DEALER. You are the best. More

Report | Print

Above and Beyond I could not be more pleased with my experience at Mohawk Honda and my newly purchased vehicle! Everyone I interacted with at the dealership was incred I could not be more pleased with my experience at Mohawk Honda and my newly purchased vehicle! Everyone I interacted with at the dealership was incredibly friendly and helpful. It was the first time in my arduous search for a vehicle that I felt like people were actually trying to help me. I felt that my needs were listened to and accommodated. They were flexible and really went out of their way to enable me to complete my purchase. I could not be happier or more satisfied with the process, deal, and car. They truly did everything in their power to help me purchase the vehicle I wanted at a price I could afford, and I could not be more grateful. I have a lot of confidence that the vehicle I purchased will last me for many years to come, but when it's time to purchase again I know I can have peace of mind at Mohawk Honda. I will also likely be recommending everybody I know to purchase through them. Everyone I worked with and interacted with was personable, friendly, and helpful! Not at all what I would have expected from a big dealership, so it was a pleasant surprise. Thank you again! More

Report | Print

Above & Beyond We were visiting relatives when we had problems with our Honda. We're out of state and didn't know where to go, but our relatives highly recommended M We were visiting relatives when we had problems with our Honda. We're out of state and didn't know where to go, but our relatives highly recommended Mohawk Honda. We got there about 2 hours before they closed on Saturday, so they weren't able to look at it until Monday. We were surprised when we got a call from John Higgins early Monday morning informing us the cause of our problem was the alternator. He also told us the cause of the alternator failure was an oil leak....which our local service department hadn't noticed even though they had changed the oil several weeks before. We gave John the go ahead to replace the alternator and then went out for brunch. We had just finished when we got another call from him saying the car was ready! We were able to pick the car up and still get home before dark! Dealing with John was a pleasure..he told us what he was going to do, did it, and kept us up to date throughout. He and the technician, Mike Healey, worked to get our car fixed as soon as possible so we could be on our way home. If we lived in the area, we would definitely be Mohawk Honda customers. THANK YOU! More

Report | Print

Awesome!!! AJ Metzhold and John Higgins are the Best!! These 2 are so Great at what they do as well as the rest of staff I dealt with. This also includes Joe and Tom from Financing as well as Collin from D These 2 are so Great at what they do as well as the rest of staff I dealt with. This also includes Joe and Tom from Financing as well as Collin from Delivery. Would recommend Mohawk Honda to anyone interested in purchasing a new or used vehicle. Thus was our second purchased here. More

Report | Print

Customer Service ~ John Higgins ~ Top Notch Stopped in with my sons car as warning lights were on and I had no idea why. I was greeted at the door by John Higgins. From the moment he shook my Stopped in with my sons car as warning lights were on and I had no idea why. I was greeted at the door by John Higgins. From the moment he shook my hand I experienced an abundance of kindness, care, professionalism which immediately brought me trust and peace. I have already begun recommending Mohawk Honda. Thank You John for calming this Moms fears and doing it in a very respectful caring way. You are an asset to the dealership! Nancy Nuding More

Report | Print

Great service! AJ was amazing! He came highly recommended and now I know why! He helped me find the perfect vehicle for me and helped make it work with my budget! Fi AJ was amazing! He came highly recommended and now I know why! He helped me find the perfect vehicle for me and helped make it work with my budget! Finance and service were also very helpful! More

Report | Print

Awesome customer service We bought our 2006 Ford from Mohawk Honda and have never had any issues. One Saturday morning we noticed a low tire on the car called and spoke with J We bought our 2006 Ford from Mohawk Honda and have never had any issues. One Saturday morning we noticed a low tire on the car called and spoke with John Higgins in service and said come right down and he would have the car looked at for us. Then he noticed that the inspection was due and the wipers were warm. So we told him to go ahead and with in an hour the car was ready to go. So happy and we wouldn’t go anywhere else. Thanks John. More

Report | Print