John Chapman
John Chapman at Ken Ganley Ford Norton
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John Chapman

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
275 Reviews
4.8

275 Reviews

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275 Reviews of John Chapman

September 21, 2024

Dealership Rating
Employee Rating

At least you got cars on your lot. Nobody Else does. A little bit of everything More

by Dregula
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Joe Peticca

Sep 21, 2024

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

September 14, 2024

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Employee Rating

Everyone was great and went above and beyond to get me the truck I wanted! More

by Jessica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Tony Zuppe

Sep 15, 2024

Ken Ganley Ford Norton responded

Jessica, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 06, 2024

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Employee Rating

I have been a customer with this dealership now for 11 years, 1 month and 2 days. I couldn’t be more happier with this location. Each and every time they seem to amaze me with their experience, kindness a More

by Janel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath , Desmond

Sep 08, 2024

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 03, 2024

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Employee Rating

Great experience from the moment I arrived to view the car until the sale was completed. More

by Bjfohio
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Sep 03, 2024

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 21, 2024

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Employee Rating

Nice and friendly people, made the process easy. Tony my salesman was great. Would go back to dealership in the future! More

by terrycampogni
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe, Kevin Kneebusch

Aug 21, 2024

Ken Ganley Ford Norton responded

Terry, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 01, 2024

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Employee Rating

This was by far the easiest car purchase I’ve ever made! Jack was patient and honest and never made me feel pressured. He was very knowledgeable and provided a lot of detail that made decision making much More

by Kim Heikell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Jack Leonhard

Aug 01, 2024

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team, Kim. We're glad to hear we delivered such a great experience!

July 25, 2024

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Employee Rating

Our experience from the moment we entered the dealership until we drove home in our new Bronco, was absolutely amazing! Tony was extremely knowledgeable and super friendly! We couldn't have asked for a bett More

by Brawson682
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Tony Zuppe

Jul 26, 2024

Ken Ganley Ford Norton responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 09, 2024

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Employee Rating

What an amazing experience! He sold me a car in March and it was such an easy no pressure situation that we came back to buy my husband’s car! He gained life time customers in u More

by Eeyore13!
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 10, 2024

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Sean and our team, and we look forward to working with you again.

June 06, 2024

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Employee Rating

Coupon bait and switch. There is an attempt by the sales staff to OVER CHARGE for new vehicles. No rewards for being a loyal customer to these xxxxxxxx. I do not recommend, More

by kevinebuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 06, 2024

Ken Ganley Ford Norton responded

Kevin, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 16, 2024

Dealership Rating
Employee Rating

Tony Zuppe and John Chapman are absolutely the best. I have been working exclusively with them for over 20 years and wouldn’t even think about talking to anyone else or going anywhere else. I trust that More

by jstethem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

May 17, 2024

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony and John met your expectations. Thank you again for choosing Ken Ganley Ford Norton; we look forward to having you as one of our valued customers for many more years to come!

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