John Bokin

STRONG BUYER WARNING — DO NOT BUY FROM THIS DEALERSHIP. I strongly recommend that potential buyers look elsewhere and have any vehicle independently inspected before considering a purchase here. My expe I strongly recommend that potential buyers look elsewhere and have any vehicle independently inspected before considering a purchase here. My experience with Sam Pack’s Five Star Ford has been extremely disappointing. After purchasing my truck, I discovered issues that I believe should have been identified during the dealership’s inspection. When I brought these concerns to the salesperson, I received little to no assistance. Despite the problems occurring within three months of my purchase, the dealership was unwilling to address or repair the issues as a matter of good faith. Now, I am experiencing transmission issues as well, and this is my THIRD time having to go back to the dealership because of problems with this truck. This is unacceptable for a vehicle I recently purchased. Instead of having confidence in my purchase, I have been left dealing with repeated problems, wasted time, and the frustration of having to keep returning for additional issues. The biggest concern is not simply that problems have arisen after the sale—it is how the dealership has handled these problems afterward. I expected a reasonable level of accountability and customer service, but my experience has left me feeling that the dealership has little interest in standing behind the vehicle once the sale is complete. Buyers, please do your homework. Get a thorough independent inspection, document everything, and do not assume the dealership will stand behind the vehicle after you drive it off the lot. Having to return for the third time, now with transmission problems, has made this experience even more disappointing. Based on my experience, I would not recommend this dealership to anyone looking for a reliable truck or a trustworthy vehicle-buying experience. Think carefully before purchasing here. More

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