Joey Tupper | Page 21

The service department has made a few mistakes, but have done what they can to remedy the problems done what they can to remedy the problems More

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Excellent customer service and service. This is our second Subaru in the last two years. This is our second Subaru in the last two years. More

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The battery on my 2020 Subaru Outback was unable to hold a charge. Several times I'd go to start the car only to hear a click. The car is still covered by the 3 year warranty. I took it to Morrie's Brook a charge. Several times I'd go to start the car only to hear a click. The car is still covered by the 3 year warranty. I took it to Morrie's Brooklyn Park Subaru and after three hours they said they charged the battery and I needed to drive it daily or plug in a battery tender to charge it. After failing several more times I took it to Luther's St Cloud Subaru. They confirmed that the battery would not hold a charge, received a failure code, replaced my battery covered by the warranty, and had me back on the road in less than two hours. I informed Morrie's Brooklyn Park Subaru and the service manager responded that my experience was not typical of their dealership. However, that was simply an excuse for their obvious incompetence. Go to Luther's St Cloud Subaru if you want a dealership you can trust. More

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The service was excellent and the staff have ways been helpful and friendly. They explained what was done and covered the checklist for future recommendations. helpful and friendly. They explained what was done and covered the checklist for future recommendations. More

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I have purchased a number of new cars over my 55+ years of driving. I have never had a better experience than the one I had at St. Cloud Subaru. The staff was friendly, knew their cars, and made the proc of driving. I have never had a better experience than the one I had at St. Cloud Subaru. The staff was friendly, knew their cars, and made the process straight up with no surprises. I appreciated the thorough care they took each step of the way, along with the follow-up I have received since the purchase. I would recommend them to anyone. More

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Wonderful staff and very accommodating as I had my granddaughter with while purchase the car granddaughter with while purchase the car More

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Ramona was so great to work with. She kept us informed about when our vehicle would arrive and when to come and get it! She kept us informed about when our vehicle would arrive and when to come and get it! More

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Drove to St Cloud Subaru, after talking to a few other Subaru Dealers in the Twin Cities about purchasing a new Forester. Met with Salesman Hector Espinoza and told him I was thinking about buying a Fore Subaru Dealers in the Twin Cities about purchasing a new Forester. Met with Salesman Hector Espinoza and told him I was thinking about buying a Forester, since my wife has a 2019 and loves it. While in the dealership, I noticed a new Forester, as well as a new Outback. Hector said I should test drive each of them to see which fit my liking the best. After the test drives, I decided on the new designed Outback and am super happy with it. Hector did a great job in making it a truly enjoyable experience in purchasing my new car and I felt a very fair price for my trade-in. I would definitely recommend St Cloud Subaru and Hector if you want to be treated better than most of the dealerships out there and get a fantastic deal in the package. Pat S -- Roseville, MN More

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Regular Service Work I like having the ability to go online for appointment scheduling. I appreciate the friendly and prompt service I received when I arrived for my appoi I like having the ability to go online for appointment scheduling. I appreciate the friendly and prompt service I received when I arrived for my appointment. I liked that they review the service the was performed and answered my questions. More

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Sold with Bad Ball Bearing I purchased a 2015 Subaru Legacy blind (I'm from Seattle, WA) from St. Cloud Subaru back in April based on their glowing reviews. What a mistake. The I purchased a 2015 Subaru Legacy blind (I'm from Seattle, WA) from St. Cloud Subaru back in April based on their glowing reviews. What a mistake. The car came with a bad ball bearing and cupped wheels. When I contacted St. Cloud Subaru about it they shifted the blame on me saying the shipping of the car was to blame. In other words, they were saying that driving a car in and out of a trailer damaged the ball bearing (which is specifically designed to take tremendous shock and last 100k miles). Thank goodness the car was certified preown and Subaru of America took care of the problem for me, but I was very disappointed in St. Cloud's unwillingness to take responsibility for a car that left their lot damaged. More

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