Joe n | Page 9

Terrifyingly incompetent operations on Service side and Service Manager is dishonest. Brought my car in for an oil change and multi point inspection. Upon completion, car checked out perfect according to t Service Manager is dishonest. Brought my car in for an oil change and multi point inspection. Upon completion, car checked out perfect according to their findings. On way home from picking up car, noticed tires were low and TPS light went on. Inflated tires but TPS continued on. Brought back to dealer first time and they claim that it was a false positive and cleared the error. On way home, TPS light came on again. I called the shop and was told by the dispatcher that my TPS sensor required replacement with zero regard to the fact that they just inspected my car a week before. I brought back a second time and they finally found a nail in the tire (debunking amateur dispatcher claim), and Svc Mgr apologized claiming that the techs “should have raised the car” and after multiple trips to this business wasting my precious time, the manager said that they would need to replace all 4 tires since they required replacement even just one week after claiming my tires were in great shape (measured 5/6 tread) from their inspection a week before. Moral of the story- don’t come here. Bunch of non-experts guessing their way though repairs that steal from your wallet. Ended up paying 15 dollars to patch tire from local shop who verified the tire remained in good shape. More

by Mrkkrs Verified Customer Verified Customer

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Great fast service no condescension, no hard sell/Upsell. The best factory service department I've ever dealt with. The best factory service department I've ever dealt with. More

by YOUCANFINDNIL Verified Customer Verified Customer

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Took the dealership 6 hours to balance 4 tires on my 2021 Toyota Tacoma 4*4 that’s way to long. Toyota Tacoma 4*4 that’s way to long. More

by ROMELL0 Verified Customer Verified Customer

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Service was very good and employees were very professional and knowledgeable about solving my issue professional and knowledgeable about solving my issue More

by michaelseals Verified Customer Verified Customer

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Great service. Fast and easy. Wish there was more inventory that you can purchase Subaru products Fast and easy. Wish there was more inventory that you can purchase Subaru products More

by gevicachuela Verified Customer Verified Customer

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Very good service and very kind people. Thank you for everything Yes, I would recommend it to anybody who would like to fix their car Very nice people and kind and helpful. Thank you. Thank you for everything Yes, I would recommend it to anybody who would like to fix their car Very nice people and kind and helpful. Thank you. More

by AMORAHELARAB1089 Verified Customer Verified Customer

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Took my Subaru here for service and Joe was wonderful! He kept me updated and made sure I had a ride home and back to the dealership. Highly recommend:) He kept me updated and made sure I had a ride home and back to the dealership. Highly recommend:) More

by J. Christensen Verified Customer Verified Customer

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I loved the service I received for my Key Fob replacement. Service Team was welcoming and friendly and I got my keys fixed. Thank you! replacement. Service Team was welcoming and friendly and I got my keys fixed. Thank you! More

by Aissata Camara Verified Customer Verified Customer

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Service was good and adjusted to my various needs. N/a n/a n/a N/a n/a n/a More

by gmgabrielmchugh0 Verified Customer Verified Customer

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Joe gave me excellent service! My car was ready earlier than expected! Seems to be running better. Happy to always get my car device at Downtown Auto! My car was ready earlier than expected! Seems to be running better. Happy to always get my car device at Downtown Auto! More

by lauracarr11 Verified Customer Verified Customer

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