Joe Zappulla | Page 8

The dealership made it easy for me to order and purchase my Mini from out of state. I also got an excellent orientation when I went to pick up the car. my Mini from out of state. I also got an excellent orientation when I went to pick up the car. More

by JLEMMONS0 Verified Customer Verified Customer

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Great to deal with. They were very detailed and efficient to work with. Love my new car! They were very detailed and efficient to work with. Love my new car! More

by SMATIAS Verified Customer Verified Customer

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I’ve never had a better experience buying scar the people there are honest helpful and willing to go that extra mile there are honest helpful and willing to go that extra mile More

by GSHERRACING13 Verified Customer Verified Customer

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A fantastic experience for me as I’m not car savvy . They’re consumer focused, attentive and was to see you satisfied. They’re consumer focused, attentive and was to see you satisfied. More

by CATHYLEEGRUHN Verified Customer Verified Customer

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The service advisor Cara was excellent. She was knowledgeable and efficient and confident. Cara has good people person skills. knowledgeable and efficient and confident. Cara has good people person skills. More

by jo-jones Verified Customer Verified Customer

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Excellent sales process. Our 6th car from this dealer!! Joy T is great to work with Joy T is great to work with More

by JFRINERE Verified Customer Verified Customer

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Took the time to explain the car to me. Jeff Laporte was kind courteous and I’d send people to him without reservation. kind courteous and I’d send people to him without reservation. More

by BONJOYCEE Verified Customer Verified Customer

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Fabi was great. Not your typical dealership experience - this is a level or two better! this is a level or two better! More

by richard5791 Verified Customer Verified Customer

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Great customer service and the coolest cars around! I am a mini driver for life! Jeff L., Joy and Joe made leasing my 3rd mini easy and fun! Great service dept - easy to schedule appts and get a loaner if n a mini driver for life! Jeff L., Joy and Joe made leasing my 3rd mini easy and fun! Great service dept - easy to schedule appts and get a loaner if necessary. Would highly recommend! Jill Seraita More

by CRAFTIJILL Verified Customer Verified Customer

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Let me preface this by saying this was the 5th dealership we went to during THE WORST time ever to purchase a car. We have experienced the worst customer service due to the used car market being on fire, and we went to during THE WORST time ever to purchase a car. We have experienced the worst customer service due to the used car market being on fire, and dealers behaving like the customer owes them, so our expectations were low. I actually contacted the dealership on New Years eve and understandably they were closing early and did not have the vehicle on their lot, but I also didn't get a call back on Monday. I called on Tuesday and thankfully Jeff LaPorte picked up. He was a pleasure from the beginning. He checked to see if the vehicle was on their lot, which it was not, and he verbalized that he will personally bring the vehicle from Stamford to Darien for us to see it. He provided text updates after he picked up the vehicle and when I asked for some pictures, he sent me videos without any question. We made an appointment that same day, and he was completely transparent over the phone, setting expectations, discussed price, dealer fee, sales tax, title and registration, as well as the process I needed to go through to be prepared before arrival. As soon as we arrived, Jeff had a smile on his face, was ready for us to take a test drive and provided his favorite route for the drive. He went above and beyond listening to our concerns and even squeezed us in to complete our transaction before closing time. He actually stayed passed closing time, instead of passing us off to someone else and leaving. While we were waiting, he identified that our car had an automatic starter, and he researched exactly how to operate it. He spent the entire time with us trying to make the process as smooth as possible and it felt like a gift. Honestly, this was the best dealer experience we have had and I would recommend this dealership and Jeff LaPorte over and over again. We need to purchase a car for our son In 2 years, and Jeff will be the first person we get in touch with. Thank you so much Jeff and Mini of Fairfield County!!! You rock More

by ULIRN Verified Customer Verified Customer

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