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Joe Valente
Joe Valente at Honda of Kenosha

Joe Valente | Page 97

Service Advisor

Honda of Kenosha

12180 77th Street
Bristol, WI 53104

Contact Me
4.7
1,299 Reviews

I started in the industry because I have always been fascinated by cars and racing. I also love meeting new people and getting to know my customers personally. I love my dogs and cats(I have 3 of each) and my horse. The best part of my job is helping customers have a great Honda ownership experience! Stop on by! I'd love to meet you!

Dealership Experience

12 yrs, 1 mo

Industry Experience

37 yrs, 4 mos

Specialties & Trainings

sales training

engine rebuilding

View more specialties & trainings
4.7

1,299 Reviews

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1299 Reviews of Joe Valente

June 11, 2022

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Employee Rating

Fast service and super friendly. I was greeted, advised on my services, and took care of immediately! More

by shalittle36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 13, 2022

Honda of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 10, 2022

Dealership Rating
Employee Rating

Joe is competent and interacts well with clients. He didn’t try to push any unnecessary services More

by rsherwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jun 10, 2022

Honda of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Kenosha!

June 09, 2022

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Employee Rating

I appreciate how quickly they were able to get my car in to be serviced More

by Bean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jun 10, 2022

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joe and our team, and we look forward to working with you again.

June 06, 2022

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Employee Rating

My service advisor was a pleasure to deal with. Let me know up front that there would be no charge for my oil change so I went ahead and had the brake fluid changed. More

by Superbowles69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jun 07, 2022

Honda of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 05, 2022

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Employee Rating

This is our second Pilot and Joe Valente continues to excel in the way that he coordinates the service for our vehicle. I would gladly recommend Joe to any and all! More

by JMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jun 06, 2022

Honda of Kenosha responded

Thank you for the kind words for Joe and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

June 04, 2022

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Employee Rating

Very unhappy with the service. Did not complete the service requested and provided no solution. More

by jeff.nielsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Jun 06, 2022

Honda of Kenosha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Jeff, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jun 06, 2022

jeff.nielsen responded

I was recently in Honda of Kenosha - a place where I purchased the vehicle in 2016 and have had service completed solely since the beginning. I worked with the service advisor Joe Valente and have for a while. I requested a simple oil change and tire rotation. Other services were recommended and completed as well - totaling over $700. However, they were unable to complete the tire rotation due to the fact that the technician could not get one of the wheel locks off. This has been an ongoing issues for several years and have often found myself with a loaner vehicle because they couldn't figure it out in a timely manner. This time, Joe told me they were having issues again, provided a loaner vehicle, said they would order different wheel locks and to come back the next day. The following day I received a phone call from Joe saying the new wheel locks didn't fit and they could not complete the simple service request. Shouldn't that have been spec'd out prior to ordering? When I asked what I could do about it, he offered no other option. Simply stating "I don't know what to tell you." Unacceptable as a Service Advisor. They left the cracked wheel lock tool in my cup holder and I was left with no answer or solution. For Honda of Kenosha to ultimately tell me they now can't do a simple service when they sold me the vehicle in the first place is ridiculous and absolutely unacceptable. Very disappointed.

June 01, 2022

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Employee Rating

Honda of Kenosha service is committed to giving each person and their Honda the best care, yet are not over aggressive. Joe V was very friendly, as is everyone. If I do encounter an issue, they do wh More

by EDNSHARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jun 02, 2022

Honda of Kenosha responded

Thank you for taking the time to leave us this fantastic five-star review. We are very happy to hear that Joe provided you with such a positive experience. We sincerely value your business and look forward to your next visit.

May 28, 2022

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Employee Rating

Appreciated being able to get our car in quickly and repairs were done in a timely manner More

by jshorlick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
May 31, 2022

Honda of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 26, 2022

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Employee Rating

Joe is great. Service was exceptional and completed ahead of schedule. Thanks for the excellent service More

by gakocial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
May 31, 2022

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joe and our team, and we look forward to working with you again!

May 25, 2022

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Employee Rating

Work was done on time. Joe was very thorough when going over the paper work and inspection report. More

by fcook53142
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
May 26, 2022

Honda of Kenosha responded

Thank you for your very kind review. Joe and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Kenosha.

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