Joe Turner | Page 15

Awful. Owned the truck for 2 weeks before it had to come UPDATE: After my initial terrible experience, Franky Moreno said he wanted to make things right. Early on he was responsive but after the first week, UPDATE: After my initial terrible experience, Franky Moreno said he wanted to make things right. Early on he was responsive but after the first week, he slowly began to ignore and not reply to emails. After I saw him at the dealership to bring in my brand new truck for the 4th time in a month, I told him the truck was still not fixed. He proceeded to shrug his shoulders as if to say “oh well.” The only person that I can say has been helpful during this process is assistant service manager Carlos. He recommended I contact Chrysler corporate because if the issue with my truck after my 4th time back for service. I took his advice, contacted Chrysler, and currently have a case number with them in hopes of having my truck fixed properly. The dealership has been nothing but disappointing. I would never recommend this place to any family, friends, or co-workers. Not a single employee from the dealership has reached out to apologize or try to make things better. I would recommend going anywhere but here for anyone looking into vehicle purchasing or service. Awful. Owned the truck for 2 weeks before it had to come in for alignment and terrible wind whistling noise when the window was down. Waited over 4 hours without any resolution. I couldn’t be more disappointed in the dealership. I’d be more than happy to leave a great review but at this point the customer service has been nothing but terrible. At this time, I could not recommend anyone purchasing or servicing a vehicle from Marino if this is their idea of exceptional customer service. I hope to provide an updated positive review if the issue is resolved in a timely and professional manner but time will tell. More

Report | Print

This is the first bad review that I’ve ever had to leave them. Usually I get top notched service, but not this time! I’m very dissatisfied on how long it took to repair my car door (4 months), and how irres them. Usually I get top notched service, but not this time! I’m very dissatisfied on how long it took to repair my car door (4 months), and how irresponsible their associates were about communicating what going with my car! I was told that Theresa would call me to let me know when the part was available and she didn’t. I called them for four months trying efomd out when my car would be finished. Very upset, and dissatisfied ! More

Report | Print

Personable, quality, and focused. I went in to gain more information about the Jeep Compass to accompany my research on my journey of purchasing a new vehicle. Joe was very friendly, p I went in to gain more information about the Jeep Compass to accompany my research on my journey of purchasing a new vehicle. Joe was very friendly, patient, and knowledgeable. Joe took his time to make sure that he understood my wants regarding a new vehicle and explored all options available. He went above and beyond to provide the best service. More

Report | Print

Awesome dealer! We've been customers of Marino for the past 10 years and have purchased multiple cars from them. The entire staff is knowledgeable, respectful, and th We've been customers of Marino for the past 10 years and have purchased multiple cars from them. The entire staff is knowledgeable, respectful, and they don't try to push you into something. Always treated like family which is why we keep going back. More

Report | Print

I really put Joe through the paces, made him get me pricing on a bunch of different options, 2020 vs. 2019 models, and looking at dealer trades from several different locations. He put up with a lot, w pricing on a bunch of different options, 2020 vs. 2019 models, and looking at dealer trades from several different locations. He put up with a lot, was patient, and got me through it. No highly recommend him! More

Report | Print

Great guy and got me a great price On my 2013 Dodge Kenney and his team got me a great price On my 2013 Dodge Charger I love My baby and I will Recommended other customers . Honesties the best poli Kenney and his team got me a great price On my 2013 Dodge Charger I love My baby and I will Recommended other customers . Honesties the best policy More

Report | Print

Great Service! I took my car in to get serviced and ended up trading in my car. Joe Turner found me the perfect Jeep and got me the best deal possible! Thank you!! I took my car in to get serviced and ended up trading in my car. Joe Turner found me the perfect Jeep and got me the best deal possible! Thank you!! More

Report | Print

The service at this dealership is at the high level. The service manager Bob is always very helpful! In sales department, I recommend Joe who knows how to listen to the customer's needs. Pawel service manager Bob is always very helpful! In sales department, I recommend Joe who knows how to listen to the customer's needs. Pawel More

Report | Print

Because they were great every time I was there Also I’m not sure about the names of certain people but everybody seems very good at Marino I am not related to anybody working at Marino or any other dealer not sure about the names of certain people but everybody seems very good at Marino I am not related to anybody working at Marino or any other dealer More

Report | Print

An amazing experience in the dealership. Joseph Turner is one of the best car dealers in Chicago in my opinion, he helped me out went above and beyond in order to get my car and very kind als Joseph Turner is one of the best car dealers in Chicago in my opinion, he helped me out went above and beyond in order to get my car and very kind also has interesting stories More

Report | Print