Joe Newman

Awesome dealership got the carbi wanted they worked with me and found finance company fit my needs they are friendly and quick to help you get in the car you want I highly recommend them for your next car , me and found finance company fit my needs they are friendly and quick to help you get in the car you want I highly recommend them for your next car ,I love my 2023 k5 gt-inline exactly what I wanted and so comfortable and sporty too hard to find fits all ! Timothy VanKirk More

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My experience with this dealership was phenomenal! ! They are responsive communicative and up front!! I would recommend them to anyone and would like to give a shout out to Gabe McNiel and the team the ! They are responsive communicative and up front!! I would recommend them to anyone and would like to give a shout out to Gabe McNiel and the team there More

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Poor customer care Joe Newman went above and beyond to make sure that we found a vehicle to fit our growing family at number one Cochran. However, as part of our deal on Joe Newman went above and beyond to make sure that we found a vehicle to fit our growing family at number one Cochran. However, as part of our deal on oct. 29th, we were told that the last payment from our previous lease would be covered and we would receive and reimbursement check. About three weeks later, we were asked to come in and resign contracts. At this time, we inquired about the reimbursement check and were told we would receive it within 10 business days. We never received it, it’s now the first week of January. I have called and left numerous messages with the sales and finance team and never received a call back and I was unable to get in touch with anyone directly. This is poor customer care and I honestly feel like we were lied to. My previous lease was with number one Cochran Nissan, and I had nothing but good experiences with them. I will advise all of my friends and family not to take up business with number one Cochran Hyundai, and I will be ending my relationship with them at the expiration of this lease. ***UPDATE after numerous phone calls and bad reviews I finally got a call back. They resubmitted the check and it came in the mail today January 7th. More

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Poor buisness practices To whom it may concern: I was at a Hyundai dealership (South Hills Cochran) in Pittsburgh, Pa on Friday, October 19th to inquire and possibly pur To whom it may concern: I was at a Hyundai dealership (South Hills Cochran) in Pittsburgh, Pa on Friday, October 19th to inquire and possibly purchase a Santa Fe Ultimate (2016) certified preowned. I was going to trade in my Jeep Grand Cherokee Overland (2011). This is not the first Santa Fe that I owned. First, I was told that they don't negotiate the price, they felt the price offered was what the KBB states the car should sell for. Second, they told me that they would inspect my car and offer me the Cochran price or KBB, whichever was higher. In addition, I did bring the KBB price on my SUV to them. The price ranging from $15,400 to $17,300. South Hills Cochran offered $14,000. I also brought multiple prices from surrounding dealerships of what a Jeep Grand Cherokee Overland was selling for in the 150mile radius ($20,000). He was attempting to rationalize his pricing of $14,000 based on auction sells of Jeeps, most of them Laredo's, with mileage between 150,000-190,000. My Jeep had 69,000 miles on it. Third, I stated to Joe, the salesperson, to run my credit check prior to working "the numbers" because I have an excellent credit rating, and my Jeep has an interest rate of 4.7. I knew it would be lower considering it was a 2016. He said no. What??? I did not understand why. So, he and Josh, decided to work the pricing on the Santa Fe with an interest rate well over 6.6%, giving me a monthly payment well over $520 a month. That was outrageous. I took my keys and left. After getting home that evening, I emailed Josh, and I still have the email and his response. I calculated the monthly payment using the exact same figures given to me by them and submitted the email to Josh. He (Josh) reviewed my email and my figures and stated that the monthly payment I submitted was accurate.He also, offered me $15,000 for my Jeep. As you can see by an attachment from KBB my vehicle is worth more but I was willing to accept his last offer. So, I filled out a credit report for him, figuring we can now work a deal, and I can buy this vehicle . So, on Saturday, I called him from work and informed him that I have to work 3 twelve hour shifts and was unavailable to come into the dealership until Tuesday. I offered him my initial down payment of $500 to hold that vehicle. He said he does not hold vehicles. So, needless to say, he texted me and said it was sold. I wanted you to know how this dealership initially dealt with my wife and myself, when this process could have been handled differently from the start with a fair trade-in value and an accurate interest rate and monthly payment, instead of all the games played between salesman and manager. It truly is reminiscent of "good cop, bad cop" scenario. It is truly a shame considering multiple family members own Hyundai's, and I feel this was definitely bad business practices. More

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