Joe M. | Page 14

Great and fast service John was a very good selling he helped me with everything that I need great and pleasant people I would recommend this dealership. Thank you for John was a very good selling he helped me with everything that I need great and pleasant people I would recommend this dealership. Thank you for your services More

by lorijovi Verified Customer Verified Customer

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2018 Chevrolet Tahoe I was very pleased with everyone from Tamera Petta (Online Saleswoman) to everyone that went out of their way to accommodate me coming from PA, and no I was very pleased with everyone from Tamera Petta (Online Saleswoman) to everyone that went out of their way to accommodate me coming from PA, and not to mention during this World Pandemic. I found my vehicle online and everything was accurate and exactly as the description detailed before I arrived at their location. Ms. Petta was spot on and expedient with all of my questions, even while self quarantining from home. Every step of the process was very professional, accurate, and neat to include all paperwork through the many difficulties of everyone trying to help everyone, with social distancing and cross contamination. I absolutely recommend Decozen Dealerships to anyone looking to do any future business with their Professional Staff. If I can have that great of an experience during a world pandemic I could just imagine how amazing these professionals perform under normal standards. Thank you everyone for your hard work and care taken in order for me to have a excellent experience. More

by BCROTE Verified Customer Verified Customer

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Very good service Joe Manze was very attentive, supportive and patient. Explained all details of the deal, helped get financing and explained all nuances. In a week aft Joe Manze was very attentive, supportive and patient. Explained all details of the deal, helped get financing and explained all nuances. In a week after the purchase I took the car for balancing, they balanced the tires at no cost, and changed the oil. I will recommend DeCozen to my friends and colleagues. My car was a little above the average market price, but the carfax history was perfect. More

by Nikolay Verified Customer Verified Customer

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Everything was great, from start to finish! This is an amazing dealership, and I love my new jeep, and I’m thrilled with my deal! amazing dealership, and I love my new jeep, and I’m thrilled with my deal! More

by MIKEF5878 Verified Customer Verified Customer

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Jeep Purchase I have to say I bought this car IN SPITE of my DeCozen experience. Jennifer was my sales person and while she was friendly she was not at all equipped I have to say I bought this car IN SPITE of my DeCozen experience. Jennifer was my sales person and while she was friendly she was not at all equipped to sell me my car. I came in having found the car online...I knew exactly what I wanted. She knew nothing about the car's equipt, how things worked, didn't take a second to prepare for our arranged meeting. When she provided the paperwork she told me the $1000 Delivery Fee was something "we charge everyone." When I told her no delivery fee should be required for a used car leased at her site she went back to her mgr (10 minutes) and then came back to advise it was the cost to continue the warranties. When I asked for a list of what that includes, she returned (10 minutes) and told me "bumper to bumper." When I asked for further clarification and perhaps a list of what was under warranty she came back (10 minutes) and told me there is no list!!! When I objected to making a $1000 decision without a list she came back (10 minutes) with a pamphlet with the exact list. Maddening! Then she came back with a deal sheet with the dollars wrong two more times! Never bothered to check what she was handing me. Then I was told the car only had one set of keys and that I had to pay $357 for a second set. When I questioned why that would be since surely you charged the lease owner returning only one set so this looks like a double dip, felt very deceitful. Then she tells me the key fob is in stock and then calls me the next day to say parts gave her the wrong info and it had to be ordered (sorry can only assume it was her mistake). When Karina in service called me to tell me the plates were in, and I told her I wanted to make one trip and have the key made when I picked them up she told me to call Service to schedule it. When I asked what dept she was in she told me ...Service!! Why would I call back when I'm talking to Service? Maddening! (and Jennifer called during the week to tell me the plates were in a day after I already had an appointment to pick them up...not a problem but illustrates lack of communication once again on Jennifer's part) Joe, who processed my paperwork on vehicle pick up (and cleared up the nonsense about Delivery Fee/no remaining warranty), and Bill in Service who helped me pick up plates & key, couldn't have been nicer or more professional. I have worked at car dealerships...this sales experience was a train wreck and the laziness with service was annoying. Ultimately, I felt that between the dishonesty about the "Delivery Charge," which I learned from Joe was just the clean up/detailing/car prep and not a warranty or destination fee, having to pay for a $357 second key, and my sales person's complete incompetence I was not at all satisfied with my experience. And the funny thing is, going in, I was quite pleased to see you had a 5 star rating...gave me a better feeling of who I was dealing with....then I got there. More

by KEVIN ULISSE Verified Customer Verified Customer

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Very friendly, helpful and service was great. I love how the accomadate our vehicle request and kept monthly payments were we hoping for. Great job the accomadate our vehicle request and kept monthly payments were we hoping for. Great job More

by AMaisonet Verified Customer Verified Customer

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Very friendly, helpful and service was great. I love how the accomadate our vehicle request and kept monthly payments were we hoping for. Gray job the accomadate our vehicle request and kept monthly payments were we hoping for. Gray job More

by AMaisonet Verified Customer Verified Customer

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Worst dealership ever Every single time I go to this dear I have a problem I should’ve learned years ago. From the purchase of a lemon Challenger which they were giving me Every single time I go to this dear I have a problem I should’ve learned years ago. From the purchase of a lemon Challenger which they were giving me a hard time about returning I was talked into a jeep. Unfortunately l leased another jeep which I tried to get out of the lease prior to signing all the papers and was told I couldn’t. Now with the original jeep I went into order a new key,was quoted one price for the key which I paid $150 for, then upon dropping off the key I was told there was another charge of 150 to program the key, Then received a phone call two hours later asking me if I wanted the blade part of the key also which would be another $60. Sorry guys this isn’t a Ferrari but I’m sure I would’ve gotten better service if I purchased one. I tried with no avail to give my business to local businesses here in Verona but this one will not see me again as a return customer when my lease is done in a year from now I can’t wait to get rid of it. More

by Searay028 Verified Customer Verified Customer

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It's was really good, and excellent in my first online car brought with you guys, I appreciate all the service on my concern thank car brought with you guys, I appreciate all the service on my concern thank More

by THLPENG230 Verified Customer Verified Customer

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Great service Very please with the dealer's sales team communication and willing to work with the customer , very pleased with the outcome. I would buy from them ag Very please with the dealer's sales team communication and willing to work with the customer , very pleased with the outcome. I would buy from them again. More

by jim.larocca Verified Customer Verified Customer

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