Joe Grazer | Page 17

Excellent Customer Service Thanks to Tony Genao I had a wonderful experience purchasing my first BMW. His patience, expertise, honesty and gentle nature made the process easy Thanks to Tony Genao I had a wonderful experience purchasing my first BMW. His patience, expertise, honesty and gentle nature made the process easy and enjoyable. More

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Oustanding Customer Service!! Jane listened to all my vehicle needs and spent quality time with me to ensure all my questions were answered in a timely manner. Jane's knowledge and Jane listened to all my vehicle needs and spent quality time with me to ensure all my questions were answered in a timely manner. Jane's knowledge and Daniel's appreciation for Veterans made my purchasing decision extremely easy. The entire Daniels team (Jane, Joe, Clint, and Rick) provided the best customer service...keep up the great work! I love my new BMW! More

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Painless Experience! This was my first experience at Daniels, and my first BMW! The transaction went smoothly, there was not a lot of haggling, hidden fees, and the usual This was my first experience at Daniels, and my first BMW! The transaction went smoothly, there was not a lot of haggling, hidden fees, and the usual painful car buying experience. Jane Billig was awesome, and kept me updated on the progress with my new car order. It arrived ahead of schedule, and delivery went smooth! Clint and Joe made the financial end simple, and Jane was patient and knowledgable explaining all of the features of the car. Thank you to all of you! Oh, and as of day 2...I think I'm drinking the BMW Kool-Aid..so much fun to drive! More

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Enthusiastic, knowledgeable - X3 I have leased my last 4 BMW's from Daniels. Professional, knowledgeable, and friendly! The deal went through efficiently, with respect for my time b I have leased my last 4 BMW's from Daniels. Professional, knowledgeable, and friendly! The deal went through efficiently, with respect for my time but thorough. More

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Great customer service! My entire experience at Daniels BMW was great! Ashley, Joe and Clint made leasing my new BMW 328i short and sweet. Definitely will be returning! My entire experience at Daniels BMW was great! Ashley, Joe and Clint made leasing my new BMW 328i short and sweet. Definitely will be returning! More

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Outstanding Very impressed with everything.Extreamly clean and comfortable,all employees were very courteous and helpful.How could anybody not like Ashley.Joe Gra Very impressed with everything.Extreamly clean and comfortable,all employees were very courteous and helpful.How could anybody not like Ashley.Joe Grazer is the best of the best.I have met many sales managers in my long buying years.Joe is a standout.When I arrived (about 11:30am ) I never expected to leave their (4pm) with a 2016 series 7 BMW xdrive beauty.Thanks to all.Denis More

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Very professional, Modern facilities, professional people. Jane was very professional and had extensive product knowledge. Treatment , customer service was exceptional. Modern facilities, professional people. Jane was very professional and had extensive product knowledge. Treatment , customer service was exceptional. Delivery experience was a nice surprise. Class all the way. More

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Unethical Culture I called about a BMW convertible vehicle and was given one price , days later the price increased. At this point I was communicating several times a d I called about a BMW convertible vehicle and was given one price , days later the price increased. At this point I was communicating several times a day with my sales man to move forward with the purchase. I was told by Matthew (my sales man) it was because of maintenance that had to be done, however the original price would be honored for me . This was one of many lies I was told by this dealership. Although I was told they, would honor the first price I first contacted them about, after I was approved for my loan, they tell me they will not honor it. Basically proving that they are unethical and liars (big surprise). Even before being approved for my loan I left many messages for the manager Gary with no response, and afterwards even more messages about the discrepancies and poor customer service, still no response. I finally spoke with Joe (another manager) and he let me know a deposit for pick up in less than 3 business hours was made for the car. He also told me that they priced the vehicle wrong for weeks so that was the reason for the change. He said he'd call me if the person picking up the vehicle decided not to get it, and even if they did he'd find me a car to my liking. It's been two weeks and no call, even after reaching out to him. Please stay away from this unethical business, it seems like it is the culture there. This has been a big inconvenience, I will not be recommending anyone to buy here. Also if they respond to this with a different story, just know they are lying again. More

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Sales Manager Joe Grazer We just bought a new BMW from Daniels BMW. Joe did a terrific job finalizing the purchase of our new car. He is very professional and friendly. We rea We just bought a new BMW from Daniels BMW. Joe did a terrific job finalizing the purchase of our new car. He is very professional and friendly. We really appreciated everything he did to complete our purchase. Thank you, Joe. More

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Daniels BMW Gets a Star on the Honor Roll Our lease was running out and we had been in contact with Sales Consultant Tony Genao a few weeks prior. We discussed our future BMW needs and desires Our lease was running out and we had been in contact with Sales Consultant Tony Genao a few weeks prior. We discussed our future BMW needs and desires and he assured us when the right time and the right deal came along he would contact us. A couple of days ago he kept his word/promise. He called and we responded to the dealership. Tony and Sales Manager Joe Grazer worked up a fantastic deal on a new 328IX. Tony took the time and set up test drives on a couple of models, explained the equipment of each model we drove, and when we chose the 2016 328 he got us a fantastic deal. "The Deal We Could Not Refuse"! The entire time at the dealership we were treated with respect and graciousness. The respected our time and did not drag out the process for hours and hours. They had a good selection for our to chose from. We would wholeheartedly recommend Daniels BMW and Ton Genao. Cars are what they sell/lease, but those same cars would never leave, but for a great sales person such as Tony G! More

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