Joe Egan

I was very happy with Sedrick. He was polite, respectful, and patient throughout the process of reaching a contract agreement. He even filled up my new vehicle with fuel when I had He was polite, respectful, and patient throughout the process of reaching a contract agreement. He even filled up my new vehicle with fuel when I had to return because of financing issues. His customer service was outstanding. Unfortunately, my experience with the finance department was very different. Before coming to purchase the vehicle, I had already been pre-approved for a loan through my personal bank. Even though the finance team knew this, they encouraged me to go with another lender for a slightly lower interest rate. I agreed, but five days later I was contacted because that lender decided not to take the loan. I was then offered financing through a different lender at a higher interest rate, which turned out to be the same rate my own bank had already approved me for. In the end, I went through my bank, and they were able to match the lower interest rate that was originally offered. Everything worked out, but the process created a lot of unnecessary stress and extra work. While I am very impressed with Sedrick's service, I cannot say the same about my experience with the finance department. More

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These people will rip you off and cry racism if you ask for aless rude or obnoxious salesperson. Plus they ask you if a part of the vehicle that missing or damaged (ex. Sun visor, seatbelt clip, door seal for aless rude or obnoxious salesperson. Plus they ask you if a part of the vehicle that missing or damaged (ex. Sun visor, seatbelt clip, door seals. Etc ) is important to you and when you reply "yes, they're safety features" they scream at you "racist" or "dumbxxxx" (even though you didn't say anything racist to the salesperson). Also when asks about mechanical/control problems inside car they say "it's a after-market product (when it is obvious it's standard equipment) and what do you xxxxing expect for the near Brand new price you're paying (we do have a service department that could charge you another $8,000 to fix it you dumbxxxx). I'm telling all my friends, coworkers, church people,and neighbors NOT TO BUY OR GET YOUR CAR REPAIRS AT EDDIE'S TOYOTA. I'VE already told Mom to get rid of her Toyota Corolla and go with another vehicle manufacturer due to this enormous amount of disrespect by EDDIE'S TOYOTA employees. More

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The staff was very helpful. We want to look at a RAV4 and the sales person said their were none on the lot but their were two Vensas that would be delivered in about two weeks. We want to look at a RAV4 and the sales person said their were none on the lot but their were two Vensas that would be delivered in about two weeks. We were completely unfamiliar with the Venza, after the staff went over the description and we worked out the trade we went with the Venza sight unseen. My wife drives a Lexus ES350 and prefers driving the Venda. More

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